Decision search
Your search has 51938 results
-
London Borough of Wandsworth (24 002 938)
Statement Upheld Allocations 29-Sep-2024
Summary: We will not investigate this complaint about a housing application. Some parts are late without good enough reason to investigate them now. The Council’s delay reassessing the application did not disadvantage Miss X in practical terms. The Council’s apology is enough remedy for the uncertainty during the delay. Miss X can reasonably ask the Council for a review if she wants to challenge its new decision.
-
London Borough of Hillingdon (23 016 163)
Statement Upheld Assessment and care plan 29-Sep-2024
Summary: Mr X complained about how the Council assessed his and his wife, Mrs X’s, social care and support needs. There was no fault in how the Council proposed to assess Mrs X’s needs. However, the Council has not properly explained how it decided how many hours a week Mr X cares for her. The Council agreed to review Mr X’s support plan.
-
Rotherham Metropolitan Borough Council (24 006 366)
Statement Upheld Other 29-Sep-2024
Summary: We upheld Miss X’s complaint because the Council failed to consider her complaint through the children’s statutory complaints procedure. The Council agreed to proceed with the complaint, apologise to Miss X, and pay her a financial remedy for the frustration caused.
-
Leeds City Council (24 006 555)
Statement Upheld Special educational needs 29-Sep-2024
Summary: We have upheld this complaint because the Council delayed completing an Education Health and Care needs assessment. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause.
-
Lancashire County Council (24 006 468)
Statement Closed after initial enquiries Other 29-Sep-2024
Summary: We will not investigate this complaint about the Council’s failure to take parking enforcement over vehicle obstruction to a driveway. There is insufficient evidence of fault which would warrant an investigation.
-
Statement Closed after initial enquiries School transport 29-Sep-2024
Summary: We will not investigate this complaint about the lack of notice given by the Council about a change to school transport arrangements. Further investigation will not lead to a different outcome.
-
Brighton & Hove City Council (24 006 553)
Statement Upheld Refuse and recycling 29-Sep-2024
Summary: We will not investigate Mr X’s complaint the Council failed to pay him £100 it offered following problems with his household waste collection service. This is because the Council has agreed to pay the original amount offered plus an extra £100. This is an appropriate remedy for the identified injustice.
-
Hampshire County Council (24 006 578)
Statement Closed after initial enquiries Safeguarding 29-Sep-2024
Summary: We will not investigate this complaint about how the Council’s Adults’ Health and Care team failed to correspond with its Special Educational Needs team. This is because the alleged fault has not caused a significant enough injustice to warrant an investigation.
-
Welwyn Hatfield Borough Council (24 003 301)
Statement Upheld Refuse and recycling 29-Sep-2024
Summary: Mr X complained the Council failed to provide him with a replacement bin. We found the Council was at fault for the lengthy delay in providing him with a replacement bin. We also found the Council at fault for failing to manage Mr X’s case proactively. This caused him inconvenience, uncertainty, frustration and put him to the time and trouble of complaining. The Council has now apologised and provided Mr X with a replacement bin. The Council agreed to our further recommendations to remedy the injustice caused.
-
North Yorkshire Council (24 003 773)
Statement Not upheld Child protection 29-Sep-2024
Summary: Mr X complained the Council would not progress a complaint he made to the final stage of the children’s statutory complaints process and would not arrange an independent panel to consider his complaint. There was no fault in the Council’s actions as its decision was in line with statutory guidance.