Decision search
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London Borough of Redbridge (24 012 196)
Statement Upheld Assessment and care plan 01-Jun-2025
Summary: The Council overcharged Mrs Y for the care and support it provided to meet her needs and failed to explain how the charges were calculated. It also delayed responding to the complaint Mr X made on her behalf and the complaint response was inadequate. The Council has agreed to apologise to Mr X and Mrs Y and make a payment to acknowledge the uncertainty and frustration they were caused. It has also agreed to revise the invoices and provide training or guidance to staff about responding appropriately to complaints.
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London Borough of Ealing (24 012 421)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Ms D complained the Council has failed to put provision in her daughter’s Education, Health and Education Plan in place. We found the Council is at fault. The Council has apologised and made a symbolic payment in recognition of the injustice caused. We do not consider any further remedy is due.
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Solihull Metropolitan Borough Council (24 012 447)
Statement Upheld Homelessness 01-Jun-2025
Summary: Mr X complained about the Council’s failure to offer support with his homelessness since 2021. We found the Council to be at fault because it failed to carry out enquiries about his homelessness in 2024. This caused Mr X frustration, time and trouble. In response to his complaint, the Council apologised, made a payment to Mr X and made service improvements. This is an appropriate remedy, and we do not recommend anything further. We did not investigate what happened between 2021 and 2023 because this part of Mr X’s complaint was late.
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Wirral Metropolitan Borough Council (24 012 706)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Mrs B complained the Council delayed carrying out an education, health and care (EHC) needs assessment and in issuing an EHC Plan and failed to put in place education for her son. The Council delayed carrying out the assessment and in issuing the final EHC plan. There is no fault in those parts of the complaint the Ombudsman can investigate about education provision. An apology and payment to Mrs B is satisfactory remedy for her delayed appeal right and distress.
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London Borough of Lewisham (24 014 263)
Statement Not upheld Homelessness 01-Jun-2025
Summary: There was no fault in the Council’s decision the complainant has accrued rent arrears for a temporary accommodation property. We have therefore completed our investigation.
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North Northamptonshire Council (24 015 239)
Statement Upheld School admissions 01-Jun-2025
Summary: We will not investigate Miss X’s complaint about delays in offering a school place as the Council has agreed to a proportionate way to resolve the complaint.
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Stoke-on-Trent City Council (25 001 564)
Statement Closed after initial enquiries Council house sales and leaseholders 01-Jun-2025
Summary: We will not investigate this complaint about delay during a ‘right to buy’ application. Mr X could reasonably have taken court action.
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London Borough of Waltham Forest (25 002 151)
Statement Closed after initial enquiries Council tax 01-Jun-2025
Summary: We will not investigate this complaint about Mr X’s council tax liability. It is reasonable for him to use his right of appeal to the Valuation Tribunal.
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London Borough of Barnet (25 002 436)
Statement Closed after initial enquiries Highway repair and maintenance 01-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Council carrying out road layout alterations, or the delays in it doing so. This is because the Council has apologised for Miss X’s inconvenience and explained its actions. There is otherwise no worthwhile outcome we can achieve.
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Bury Metropolitan Borough Council (25 002 894)
Statement Closed after initial enquiries Allocations 01-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an application.