Decision search
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Statement Upheld School transport 09-Dec-2024
Summary: We will not investigate this complaint about home to school transport. This is because the Council has agreed to an appropriate remedy for the injustice caused.
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Cambridge City Council (24 010 137)
Statement Closed after initial enquiries Homelessness 09-Dec-2024
Summary: We will not investigate this complaint about the Council’s actions relating to Miss X’s homelessness. It was reasonable for her to use her statutory right of appeal to the county court. There is insufficient evidence of fault in the Council’s decision not to accommodate her pending review of its decision it did not owe her the main housing duty.
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West Northamptonshire Council (24 010 812)
Statement Closed after initial enquiries Assessment and care plan 09-Dec-2024
Summary: We will not investigate this complaint about how to meet adult social care and support needs. The Council has explained the actions it needs to take to review the person’s care and support plan and to provide a carer's assessment to the complainant. An Ombudsman investigation would not achieve a different outcome.
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London Borough of Harrow (24 010 898)
Statement Closed after initial enquiries Transport 09-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision not to issue a blue badge. There is not enough evidence of fault to justify our involvement.
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Derby City Council (24 011 073)
Statement Closed after initial enquiries Special educational needs 09-Dec-2024
Summary: We will not investigate this complaint about how the Council has reviewed Miss X’s son’s special educational needs. This is because Miss X has used her right of appeal to a tribunal and the issues she raises are not separable from that appeal.
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Westmorland and Furness Council (24 011 176)
Statement Closed after initial enquiries Private housing 09-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of matters relating to damage caused by Mr X’s private tenant. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Surrey County Council (24 011 279)
Statement Closed after initial enquiries Charging 09-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of adult social care charges because there is insufficient evidence of fault to justify our involvement.
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Nottingham City Council (24 011 331)
Statement Closed after initial enquiries Parking and other penalties 09-Dec-2024
Summary: We will not investigate this complaint about parking provision because there is not enough evidence of fault to justify investigating.
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Oxfordshire County Council (24 005 719)
Statement Closed after initial enquiries Special educational needs 09-Dec-2024
Summary: We cannot investigate this complaint that the Council has failed to find a school her Miss X’s child. This is because she has used her right of appeal to a tribunal.
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Stockport Metropolitan Borough Council (24 005 915)
Statement Upheld Residential care 09-Dec-2024
Summary: Mrs Y complained the Council commissioned care home, Bamford Grange Care Home, failed to provide her late father, Mr X, with appropriate care and support. Mrs Y also complained the Council failed to properly investigate her concerns under its safeguarding procedures. The Council properly investigated Mrs Y’s safeguarding concerns. It accepted the care home delivered inadequate care to Mr X and was at fault. The Council has offered to waive Mr X’s care fees and make a payment to recognise her distress. It has also put in place service improvements to learn from Mrs Y’s complaint. This is a suitable remedy.