Decision search
Your search has 55054 results
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London Borough of Lambeth (25 005 782)
Statement Closed after initial enquiries Other 12-Aug-2025
Summary: We will not investigate this complaint about the Council’s use of advertising affecting Miss X. This is because there is not enough evidence of fault by the Council and an Ombudsman investigation would not lead to a different outcome.
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Eastbourne Borough Council (25 005 921)
Statement Closed after initial enquiries Refuse and recycling 12-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to collect his recycling on one occasion and cancelled two re-scheduled collections without notice because the Council already apologised, collected the recycling, and put in place monitoring. An investigation is unlikely to achieve any additional outcome. We will not investigate his complaint about the Council’s complaint handling because the claimed injustice is not significant enough.
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Statement Closed after initial enquiries Refuse and recycling 12-Aug-2025
Summary: We will not investigate Mr X’s complaint about damage caused to his driveway by the Council’s contracted waste collection service. This is because it is reasonable for Mr X to take the matter to court.
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London Borough of Haringey (25 006 172)
Statement Closed after initial enquiries Trees 12-Aug-2025
Summary: We will not investigate Miss X’s complaint about a personal injury. It is reasonable to expect her to apply to Court.
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Staffordshire County Council (25 006 186)
Statement Closed after initial enquiries Highway repair and maintenance 12-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaint as any injustice is not sufficient to warrant our involvement.
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Bury Metropolitan Borough Council (25 006 223)
Statement Closed after initial enquiries Planning applications 12-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council not taking action against a property developer. It is unlikely we would find fault.
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London Borough of Hammersmith & Fulham (24 014 331)
Statement Closed after initial enquiries Child protection 11-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving his children. The law prevents us from investigating anything that is or has been the subject of court proceedings. For any matters not addressed by the Court, it is unlikely investigation by us would lead to a different outcome.
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Wigan Metropolitan Borough Council (24 016 243)
Statement Upheld School transport 11-Aug-2025
Summary: Mrs X complained the Council refused to provide her child with school transport. She said the Council did not consider her child’s special educational needs and behavioural issues which mean it is dangerous and impossible for them to walk to school, even when accompanied. Mrs X said this caused unnecessary and avoidable distress, worry and frustration. We find the Council at fault and this caused injustice. The Council has agreed to make a fresh decision.
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Suffolk County Council (24 016 358)
Statement Upheld Direct payments 11-Aug-2025
Summary: Miss C complained on her own behalf and that of her son, Mr D, who has care needs. We upheld her complaint, finding the Council undertook a flawed review of Mr D’s care needs. This resulted in it wrongly stopping him paying Miss C as his carer, against his wishes. This caused unnecessary distress to both Miss C and Mr D and contributed to Mr D having no organised care provision after July 2024. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy this injustice and improve its service to avoid a repeat.
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London Borough of Redbridge (24 016 712)
Statement Upheld Homelessness 11-Aug-2025
Summary: The Council was at fault for refusing to accept a homeless application from Ms X when she fled domestic abuse to its area. The Council’s housing allocations policy is flawed because it excludes a group of applicants the law says must get reasonable preference. The Council was also at fault for failing to tell Ms X about her right to review its decisions. To remedy the injustice to Ms X, the Council has agreed to apologise, make new decisions on Ms X’s applications, and act to improve its services.