Decision search
Your search has 54124 results
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Bristol City Council (24 014 053)
Statement Not upheld Other 22-Jun-2025
Summary: Mr X complained about the Council’s response to issues caused by a vehicle dweller encampment close to his home. There is no fault in the Council’s decision making process, it has made decisions in accordance with its policy. The Council is due to review the policy to ensure it is clear and consistent, taking into account views of residents and vehicle dwellers. The Council also carried out the actions it promised in its response to Mr X’s complaint.
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London Borough of Hackney (24 014 261)
Statement Upheld Allocations 22-Jun-2025
Summary: Miss X complained the Council delayed reviewing its decision on her housing register application. When it did the review, Miss X complained it failed to consider the relevant medical evidence when deciding her priority award. She also complained the Council prevented her from bidding on adapted properties, despite needing one due to her disabilities. The Council significantly delayed reviewing its decision which was fault. The Council then carried out the review and there was no fault in how it reached its decision. It also did not prevent Miss X from bidding on adapted properties. The Council has agreed to provide evidence that it has paid the £200 it offered Miss X in its stage two response to remedy the distress, frustration and uncertainty caused by the delay in carrying out the review.
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Westminster City Council (24 014 490)
Statement Upheld Homelessness 22-Jun-2025
Summary: Ms E complained about the way the Council dealt with her homelessness application. She said the Council failed to communicate with her, to follow the correct process and then offered her properties which were not appropriate for her needs. Ms E says the Council has caused her mental and physical health to deteriorate due to the stress it has caused her. We found the Council at fault. The Council has agreed to apologise, and make a symbolic payment in recognition of injustice caused to Ms E.
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London Borough of Ealing (24 014 759)
Statement Not upheld School transport 22-Jun-2025
Summary: Ms X complained the Council has wrongly refused her application for home to school transport for her child who has additional needs. We have found no fault in the way the Council dealt with the matter. So have completed our investigation.
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Gloucestershire County Council (24 014 881)
Statement Upheld Alternative provision 22-Jun-2025
Summary: Mrs X complained the Council failed to arrange alternative educational provision for her child (Y) when they were unable to attend school due to illness. The Council was at fault for failing to consider alternative educational provision between September and December 2023 when it became aware that Y was not attending school. The Council has agreed to make a payment to recognise the distress, frustration and uncertainty this caused.
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West Berkshire Council (24 020 950)
Statement Closed after initial enquiries Trees 20-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse to carry out works to trees near the complainant’s property. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Brighton & Hove City Council (24 022 967)
Statement Upheld Disabled children 20-Jun-2025
Summary: We have upheld this complaint about the Council’s response to the complainant’s request for social care services for her son. The Council has agreed to the Ombudsman’s request to address the matter through the statutory procedure for complaints about children’s social care. This removes the need for us to investigate.
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Lancashire County Council (24 006 797)
Statement Upheld Special educational needs 19-Jun-2025
Summary: Mrs X complained the Council failed to ensure her child, Y, received all the provision and support set out in their Education, Health and Care (EHC) Plan. Mrs X also complained the Council failed to issue Y’s amended EHC Plan in line with statutory timescales after Y’s January 2024 annual review. The Council was at fault for the delay in issuing Y’s final amended EHC Plan following the annual review and Y did not receive some vision therapy provision which they were entitled to. The Council will apologise to Mrs X for the frustration and avoidable time and trouble the delay caused and pay her a symbolic payment. It has already apologised for Y’s lost vision therapy sessions it will also pay her a symbolic payment. The Council has already put in place an action plan to improve its service.
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Guildford Borough Council (24 020 221)
Statement Closed after initial enquiries Enforcement 19-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault.
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Birmingham City Council (24 020 825)
Statement Upheld Housing benefit and council tax benefit 19-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision on Mr X’s housing benefit entitlement. This is because Mr X has the right to appeal to a Tribunal and the Council agreed to restore Mr X’s appeal rights to enable him to appeal.