Decision search
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Isle of Wight Council (24 008 559)
Statement Upheld Homelessness 22-Jun-2025
Summary: The Council housed Mr X and his child in unsuitable bed and breakfast accommodation for longer than the period allowed in law. It also significantly delayed reviewing the suitability of the family’s temporary accommodation. To recognise the frustration, uncertainty and period in unsuitable accommodation caused by the Council’s faults, the Council has agreed to apologise, pay Mr X £1,000 and take action to improve its services.
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London Borough of Southwark (24 009 156)
Statement Upheld Homelessness 22-Jun-2025
Summary: Miss X complained the Council failed to properly consider medical evidence and a disclosure of domestic abuse she provided as part of a homelessness application. We do not find fault with how the Council considered Miss X’s application. However, we find fault with how the Council communicated with Miss X, causing uncertainty. The Council has agreed to apologise to Miss X, make a symbolic payment to recognise the uncertainty caused, and complete a new review of Miss X’s case.
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Statement Upheld Safeguarding 22-Jun-2025
Summary: Lifeways Community Care Limited (the Care Provider), and the Council found that Mr K’s care and support was inadequate. The Council found that this put him at risk of abuse and neglect. Mr K was caused distress and had to move home. The Care Provider did not handle the complaint properly. The Council initially failed to handle the safeguarding concern appropriately. It did rectify this and has taken robust action to make sure that it does not commission further until the Care Provider makes improvements. The Council has agreed to apologise to Mr K’s sister who acts on his behalf, and make a payment to Mr K and his sister in recognition of the distress it has caused them both.
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Gloucestershire County Council (24 015 276)
Statement Upheld Alternative provision 22-Jun-2025
Summary: Mrs X complained the Council delayed arranging alternative educational provision for her child, Z when she was unwell and unable to attend school. When the Council did then arrange the provision, Mrs X said this was part-time and unsuitable. The Council was at fault as there was a six month delay in arranging the provision. However, the Council was not at fault regarding the suitability of the provision as it was appropriate for Z’s needs. The Council has agreed to apologise and make a payment for Z’s missed provision to recognise the distress, frustration and uncertainty caused.
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City of Bradford Metropolitan District Council (24 015 409)
Statement Closed after initial enquiries Allocations 22-Jun-2025
Summary: We will not investigate this complaint that the Council withdrew a housing offer. This is because there is insufficient evidence of fault causing injustice. In addition, we cannot investigate the actions of Housing Associations.
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City of Bradford Metropolitan District Council (24 015 751)
Statement Not upheld Assessment and care plan 22-Jun-2025
Summary: Mr X complained on behalf of Mrs Y the Council failed to consider evidence relating to Disability Related Expenditure. Mr X also says officers made comments that Mrs Y should not be entitled to various Disability Related Expenditure and there was no support plan in place for Mrs Y. Mr X is also unhappy with how the Council dealt with his complaint. We have not found fault in the Council’s actions.
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Gibsons Lodge Ltd (24 015 881)
Statement Not upheld Charging 22-Jun-2025
Summary: Mr C complained that the Care Provider failed to provide accurate information to him or his family about Funded Nursing Care contributions when his father, Mr D moved into a nursing home. We did not find fault in the actions of the Care Provider.
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Stoke-on-Trent City Council (24 015 983)
Statement Not upheld Councillor conduct and standards 22-Jun-2025
Summary: The Council followed the procedures set out in the Localism Act 2011 when it decided not to investigate Mr X’s complaint about his councillors. The Council is not at fault. The Council followed the appropriate procedures when making its decision and I cannot therefore criticise its decision.
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Wokingham Borough Council (24 016 649)
Statement Upheld School transport 22-Jun-2025
Summary: Mrs B complained that the Council had failed to properly consider its statutory duty to provide transport to her son C without requiring her to accompany him. We agreed with the Council’s view that it did not consider the appeal properly and welcome its offer of £500 to Mrs B for her inconvenience. The Council has also agreed to apologise to her and provide guidance to appeal panels on the Council’s statutory duties.
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Welwyn Hatfield Borough Council (24 016 673)
Statement Upheld Council tax 22-Jun-2025
Summary: Mr X complained the Council wrongly pursued enforcement action for unpaid council tax after it had closed his account. We found the Council was at fault for failing to withdraw court costs when it closed the account, which led to avoidable enforcement action. This caused Mr X and his wife avoidable distress and time and trouble, and the Council has agreed to our remedy proposal.