Decision search
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Statement Closed after initial enquiries Other 23-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to treat his child’s absences from school as unauthorised and to threaten prosecution because there is no worthwhile outcome achievable by our investigation. In addition, some of Mr X’s complaints are late or about matters we have no jurisdiction to consider.
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City of Bradford Metropolitan District Council (24 014 868)
Statement Closed after initial enquiries School transport 23-Jan-2025
Summary: We will not investigate Ms X’s complaint about the conduct a school transport appeal panel. There is not enough evidence of fault in the way the panel considered the appeal to warrant investigation by us.
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Surrey County Council (24 015 630)
Statement Closed after initial enquiries Traffic management 23-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council moving the position of the disabled parking bay outside her property. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Knowsley Metropolitan Borough Council (24 015 925)
Statement Closed after initial enquiries Homelessness 23-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision Mr X was intentionally homeless. It was reasonable for him to use his statutory right of appeal to the county court.
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Southampton City Council (24 016 064)
Statement Closed after initial enquiries Child protection 23-Jan-2025
Summary: We will not investigate Mr X’s complaint about the actions of the Council’s Early Help Hub in 2021/2022. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.
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Royal Borough of Windsor and Maidenhead Council (24 013 970)
Statement Closed after initial enquiries Private housing 23-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to issue an improvement notice or take formal action against her landlord when they started action to evict her. This is because there is insufficient evidence of fault to justify our involvement.
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Report Upheld Special educational needs 22-Jan-2025
Summary: Mrs X complained about the Council’s failure to release funds for her family to access specialist provision in Section F of their children’s Education, Health and Care (EHC) Plans. She also complained the Council failed to respond to requests, provided incorrect information and that its complaint handling was poor. Mrs X says she suffered anxiety and frustration, and her children’s placement was at risk due to them not being able to access the specialist provision.
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Cambridgeshire County Council (23 018 216)
Statement Closed after initial enquiries Other 22-Jan-2025
Summary: We will not investigate this complaint about an alleged data breach and associated matters. The Information Commissioner’s Office is better placed than us to consider complaints about data protection. Where the Information Commissioner’s Office has already considered a matter, it is best placed to make recommendations about data practices, and there is a right to go to court to seek compensation it would be reasonable to use. Investigating the remaining matter alone would not lead to any worthwhile outcome.
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Norfolk County Council (23 019 107)
Statement Upheld Assessment and care plan 22-Jan-2025
Summary: We upheld Ms X’s complaint. There was delay by the Council in completing social care assessments, drawing up care and support plans and commissioning a care package to enable Ms Y to return to her flat rather than remain in a care home for almost two years. There was also a failure to participate in best interests decisions around her care and support and housing. This caused avoidable distress and meant Ms Y was unable to see her partner. Ms Y/her family also incurred an avoidable financial loss because she/they paid for care privately. The Council has already taken appropriate action by apologising, reviewing financial assessments resulting in no care charges, making symbolic payment to reflect distress and refunding private care fees.
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Birmingham City Council (23 021 237)
Statement Upheld Housing benefit and council tax benefit 22-Jan-2025
Summary: There was fault by the Council. It gave Miss X unclear advice about her son’s eligibility for a discretionary housing payment. It also failed to properly consider whether it should assess her son’s housing situation under its homelessness duties. The Council’s shortcomings caused Miss X and her son uncertainty, and contributed to Miss X losing money and her son owing money to his landlord. The Council has agreed to take action to remedy the injustice.