Decision search
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Birmingham City Council (24 021 713)
Statement Upheld Residential care 12-Oct-2025
Summary: Ms X complained about her late relative Mrs Y’s care in a council-funded care home placement. We found fault by the care home which acted for the Council. It failed to involve Ms X or the family with Mrs Y’s care planning and failed to tell them about one of two falls. This was poor communication causing avoidable distress for which this Council will apologise.
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London Borough of Barking & Dagenham (24 022 546)
Statement Closed after initial enquiries Antisocial behaviour 12-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to reinstate a sign to prevent children from playing ball games in the green space near his home. This is because it would not lead to a different outcome and the injustice is not significant enough to warrant an investigation.
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Barnsley Metropolitan Borough Council (25 000 785)
Statement Closed after initial enquiries Child protection 12-Oct-2025
Summary: We will not investigate this complaint about whether the Council provided enough support to a school student. This is because the complaint is late.
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Derby City Council (25 005 439)
Statement Closed after initial enquiries Child protection 12-Oct-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a safeguarding concern raised about him. This is because there is insufficient evidence of fault causing Mr X a significant injustice.
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Dudley Metropolitan Borough Council (25 005 452)
Statement Upheld Disabled children 12-Oct-2025
Summary: We will not investigate Ms X’s complaint about children’s services. We have upheld the complaint as the Council agreed to consider Ms X’s complaint through the statutory complaints procedure.
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Buckinghamshire Council (25 001 259)
Statement Not upheld Assessment and care plan 12-Oct-2025
Summary: Mx X complained the Council cancelled their Care and Support Plan after 6 months despite no positive change in their circumstances leaving them with unmet care needs. We found no fault with the Council.
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Royal Borough of Kingston upon Thames (25 001 746)
Statement Upheld Special educational needs 12-Oct-2025
Summary: The Council failed to provide the occupational therapy and speech and language therapy set out in Y’s Education, Health and Care Plan for eight months. This caused Ms X and Y distress and uncertainty and meant Y did not have the required support for two terms. The Council has agreed to apologise, make a payment to Ms X and create an action plan to ensure it can secure speech and language therapy and occupational therapy provision for future Education, Health and Care Plans and address the shortage of therapists.
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London Borough of Hammersmith & Fulham (25 001 927)
Statement Closed after initial enquiries Parking and other penalties 12-Oct-2025
Summary: We will not investigate this complaint about parking permit charges because there is not enough evidence of fault to justify investigation.
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Lancashire County Council (25 004 121)
Statement Upheld Special educational needs 12-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her request it assess her child for an Education, Health and Care Plan. The Council has apologised and offered a payment for the injustice caused by the delay. There is nothing more we could achieve by investigating further.
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London Borough of Redbridge (25 004 641)
Statement Closed after initial enquiries Parking and other penalties 12-Oct-2025
Summary: We will not investigate this complaint about a refused dropped kerb application because there is not enough evidence of fault to justify investigation.