Decision search
Your search has 54124 results
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London Borough of Havering (25 003 127)
Statement Upheld Other 26-Aug-2025
Summary: Miss X complained the Council failed to handle her complaint properly via the children’s statutory complaint procedure. The Council was at fault. Despite assuring the Ombudsman it would start the procedure; it failed to do so. Miss X has been denied her right to a proper investigation into her complaint. The Council has agreed to apologise to Miss X and start the children’s statutory complaints procedure without delay.
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London Borough of Sutton (25 003 156)
Statement Closed after initial enquiries Noise 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to properly respond to Ms X’s noise complaints. This is because part of the complaint relates to events that took place more than 12 months ago; it would have been reasonable for Ms X to complain sooner.
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Peterborough City Council (25 003 229)
Statement Closed after initial enquiries Private housing 26-Aug-2025
Summary: We will not investigate this complaint about breaches of a private lease agreement between Miss X and the Council. It is reasonable for Miss X to seek a remedy in the courts which are best placed to determine private legal contract disputes.
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Lewes District Council (25 003 327)
Statement Closed after initial enquiries Allocations 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application and disrepair and tenancy issues in a Council property. It is reasonable for Mrs X to ask the Council to review her housing application and any new circumstances. We cannot investigate complaints about repairs and tenancy matters by social housing landlords.
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London Borough of Southwark (25 003 332)
Statement Closed after initial enquiries Licensing 26-Aug-2025
Summary: We will not investigate the Council’s handling of Mr X’s concerns about the wrongful serving of notices. This is because there is insufficient evidence of injustice.
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London Borough of Bromley (25 003 445)
Statement Closed after initial enquiries Homelessness 26-Aug-2025
Summary: We will not investigate Miss X’s complaint about the suitability of a property the Council offered her. She has the right to appeal, and it is reasonable to expect her to use it. There is insufficient evidence of fault in the way the Council reached the decision on suitability.
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Maidstone Borough Council (25 003 527)
Statement Closed after initial enquiries Antisocial behaviour 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mrs X’s complaints about anti-social behaviour. This is because an investigation would be unlikely to result in a different outcome.
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Darlington Borough Council (25 004 211)
Statement Closed after initial enquiries Special educational needs 26-Aug-2025
Summary: We cannot investigate Mrs X’s complaint about information the Council obtained and considered before reaching the decision not to carry out an Education Health and Care needs assessment for her child. This is because Mrs X has used her right of appeal to a tribunal
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Birmingham City Council (25 004 232)
Statement Closed after initial enquiries Council tax 26-Aug-2025
Summary: We will not investigate this complaint about the Council handling of council tax arrears. This is because there is not enough evidence of fault to justify an investigation.
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Isle of Wight Council (25 004 302)
Statement Closed after initial enquiries Trees 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to approve an application for work on protected trees. There is not enough evidence of fault in the Council’s actions to justify an investigation.