Decision search
Your search has 54124 results
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Birmingham City Council (24 020 100)
Statement Upheld Allocations 26-Aug-2025
Summary: The Council was at fault for how it removed Ms X from its housing register and for not allowing her to review this decision. This meant Ms X could not bid on properties or challenge the Council’s decision. The Council agreed to apologise, make a payment to Ms X for the distress caused and re-assess Ms X’s housing register application.
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London Borough of Southwark (24 022 008)
Statement Upheld Refuse and recycling 26-Aug-2025
Summary: Mr X complained the Council’s refuse collection service repeatedly failed to return the bins back to the respective properties. He says this has been going on for ten months. The Council’s refuse collection service caused undue distress to Mr X by not returning the bins to the property. It also failed to properly address Mr X’s concerns at stage two of the complaints process. The Council has agreed to apologise and make a payment to Mr X for the undue distress. It should continue to monitor the situation and provide evidence it has done so.
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Statement Closed after initial enquiries Licensing 26-Aug-2025
Summary: We will not investigate this complaint the Council failed to enforce licence conditions at a Residential Park. There is not enough evidence of fault to justify our involvement.
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London Borough of Waltham Forest (24 023 358)
Statement Upheld Charging 26-Aug-2025
Summary: We have upheld Mr B’s complaint about the Council’s delay to respond to his complaint regarding his late mother’s care charges and the support she received in a care home. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. The Council will investigate Mr B’s complaint, apologise to him and pay him £150 for the frustration and distress caused. It will also provide training for its staff on its new software system to address any gaps in knowledge and minimise complaint handling delays.
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West Northamptonshire Council (25 000 190)
Statement Upheld Special educational needs 26-Aug-2025
Summary: Mrs X complained the Council did not issue an Education Health and Care Plan within the statutory time frame. She says this impacted her child’s education and emotional wellbeing. We find the Council at fault which caused injustice. The Council has agreed to make a payment to Mrs X to remedy the injustice.
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Sefton Metropolitan Borough Council (25 000 327)
Statement Closed after initial enquiries Alternative provision 26-Aug-2025
Summary: Mrs M complained the Council took too long to arrange alternative education for her daughter. There is not enough injustice to justify an investigation.
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Statement Closed after initial enquiries Other 26-Aug-2025
Summary: We will not investigate this complaint about the maintenance of a sewage treatment works. This is because it would be reasonable for Mr X to take the matter to court.
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Tendring District Council (25 001 391)
Statement Closed after initial enquiries Homelessness 26-Aug-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to provide homelessness support because there is insufficient evidence of fault to justify our involvement.
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Lancashire County Council (25 002 265)
Statement Upheld Special educational needs 26-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s application for an Education, Health and Care (EHC) Plan. The Council has apologised and offered a remedy payment for the injustice caused by the delay in the application. There is nothing more we could achieve by investigating further.
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Staffordshire County Council (25 002 792)
Statement Closed after initial enquiries Charging 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to fund Mr Y’s care fees before 1 October 2024. There is insufficient evidence of fault and injustice to justify an investigation.