Decision search
Your search has 54124 results
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Nottingham City Council (25 005 773)
Statement Closed after initial enquiries Child protection 28-Aug-2025
Summary: We will not investigate Miss X’s late complaint about the Council’s handling of her children’s case before 2023. The issues are closely related to court proceedings about care and contact arrangements for Miss X’s children. There are no good reasons to exercise discretion to investigate this late complaint now. The existence of court action creates a permanent and absolute legal bar that prevents us from investigating the matter.
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Warrington Council (25 005 820)
Statement Closed after initial enquiries Child protection 28-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her children’s case. The issues raised are closely related to matters that have been the subject of court proceedings. The existence of court action creates a permanent and absolute legal bar preventing us from investigating the matter. We also cannot achieve the outcome Mrs X wants.
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London Borough of Camden (25 006 549)
Statement Closed after initial enquiries Councillor conduct and standards 28-Aug-2025
Summary: We will not investigate Mr X’s complaint about how the Council considered the conduct of two councillors. This is because we are unlikely to find enough evidence of fault to justify an investigation.
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Cheshire West & Chester Council (25 009 680)
Statement Closed after initial enquiries Other 28-Aug-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by gravel carried by a Council vehicle. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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Essex County Council (24 003 413)
Statement Upheld Other 27-Aug-2025
Summary: Mrs X complained the Council wrongly billed the estate of her relative (Mrs Q) for her residential care when she was eligible for funding under section 117 aftercare. We found fault by the Council because it did not complete a detailed section 117 assessment or aftercare plan when Mrs Q was discharged from hospital. However we consider if it had done so it would, on the balance of probabilities, have found Mrs Q did not have section 117 aftercare needs requiring residential care. The Council agreed to apologise and make a symbolic payment to Mrs X in recognition of the uncertainty caused to her by the identified fault.
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Enhanced Elderly Care Limited (24 022 629)
Statement Upheld Residential care 27-Aug-2025
Summary: Mrs A complains about the care and treatment of her mother, Mrs B. She also complains about how long North East and North Cumbria Integrated Care Board (the ICB) took to respond to her complaint. We found the ICB took too long to respond to Mrs A’s complaint which caused her unnecessary distress. I recommended and the ICB agreed to apologise and make a symbolic payment to remedy this injustice. We also found a doctor from St Albans Medical Group changed Mrs B’s medical records after her death. Staff from Wardley Gate Care Centre disposed of used medication in a way which caused Mrs A doubt about whether Mrs B’s medication had been given correctly. However, I have seen evidence both organisations have already made appropriate changes to their processes, so no further action is needed.
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Surrey County Council (24 016 604)
Statement Upheld Special educational needs 27-Aug-2025
Summary: Ms X complained about the Council’s handling of her son, A’s, Education, Health and Care Plan and communication with her about it. We found the Council has already taken appropriate action for its poor communication with Ms X and delays in the annual review process between. We found no other fault.
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Derbyshire County Council (24 017 392)
Statement Upheld Special educational needs 27-Aug-2025
Summary: The Council was at fault for the time taken to carry out an Education, Health and Care needs assessment and for the time it took to provide a final Education, Health and Care Plan following an annual review. This meant Mrs X’s child had to wait longer than they should have to receive the support they were entitled to. To remedy the injustice caused the Council agreed to apologise and pay Mrs X a financial remedy.
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Essex County Council (24 018 068)
Statement Upheld Domiciliary care 27-Aug-2025
Summary: Mr B complained about how a Care Provider, Brooks Care and Nursing Services Ltd (commissioned by the Council) administered medication to his wife. We upheld the complaint, finding the Care Provider at fault for not giving medicine correctly, not sharing records with Mr B, poor customer service and not being candid with Mr B or the Council about its failings. We also found the Council at fault for carrying out an inadequate adult safeguarding investigation. These faults caused injustice as distress to Mr B and caused potential risk to his wife. The Council has accepted these findings and agreed a series of actions to remedy their injustice and improve its service to help prevent a repeat.
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City of Wolverhampton Council (24 018 280)
Statement Closed after initial enquiries Council tax 27-Aug-2025
Summary: We will not investigate this complaint about council tax arrears because the complainant could have appealed to the Valuation Tribunal.