Decision search
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Transport for London (25 000 287)
Statement Upheld Other 31-Oct-2025
Summary: Mr X complained about Transport for London’s (TfL) failure to recognise his car as Ultra Low Emission Zone (ULEZ) compliant and resulting charges. He said this caused significant frustration and financial loss. We found TfL to be at fault. To remedy the injustice to Mr X, TfL has agreed to apologise, ensure all charges are refunded and pay him £300. It will also take action to ensure a similar situation does not reoccur.
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Norfolk County Council (25 002 814)
Statement Upheld Charging 31-Oct-2025
Summary: There was fault by the Council in the decision there had been an intentional deprivation of capital to avoid paying for care. First, the Council did not give Mr X an opportunity to explain the reason for the gift before making the decision. Second, the original decision did not give any reasons with reference to the relevant parts of Care and Support Statutory Guidance. Third, the Council failed to keep a written record of the panel’s consideration of Mr X’s stage two appeal against the decision. Finally, the Council did not consider Mr X’s claim that the gift was in line with an established pattern of spending or invite him to supply evidence of this. The Council will apologise to Mr X and review its decision.
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Ashford Borough Council (25 007 137)
Statement Closed after initial enquiries Councillor conduct and standards 31-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to investigate a complaint about the conduct of a councillor. We have not seen enough evidence of fault. Nor will we investigate a complaint about data protection matters. It is reasonable to expect Mr X to complain to the Information Commissioner’s Office about these concerns.
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Wigan Metropolitan Borough Council (25 007 152)
Statement Not upheld School admissions 31-Oct-2025
Summary: We have completed our investigation into the school admissions panel’s decision not to offer Miss X’s child a school place. This is because we find no fault in the way the panel made its decision.
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West Berkshire Council (25 007 464)
Statement Closed after initial enquiries Other 31-Oct-2025
Summary: We will not investigate Mr X’s complaint that the Council labelled him a persistent complainant. There is not enough evidence of fault to justify an investigation. We cannot investigate Mr X’s complaint that the Council prevented scrutiny of issues related to a community facility. That is because these matters have been considered by the High Court.
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London Borough of Lambeth (25 007 549)
Statement Closed after initial enquiries Allocations 31-Oct-2025
Summary: We will not exercise discretion to investigate this complaint about the suitability of temporary accommodation offered by the Council in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Newcastle-under-Lyme Borough Council (25 007 572)
Statement Closed after initial enquiries Council tax 31-Oct-2025
Summary: We will not investigate this complaint about the Council taking recovery action through enforcement agents for unpaid council tax. There is insufficient evidence of fault which would warrant an investigation.
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Devon County Council (25 005 864)
Statement Closed after initial enquiries Charging 31-Oct-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to agree all her son’s disability related expenditure she requested. There is either not enough evidence of fault or not enough outstanding injustice to warrant an investigation.
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Leeds City Council (25 006 020)
Statement Closed after initial enquiries Looked after children 31-Oct-2025
Summary: We will not investigate Mrs X’s complaint the Council failed to provide support and training when it placed a child in her and her husband’s care. The Council has already investigated and responded to some of Mrs X’s concerns under all three stages of the statutory complaint procedure. It has apologised and offered remedial action and payment for the injustice caused by the fault identified. We could not add to the Council’s responses or achieve anything more. We will not investigate other elements of Mrs X’s complaints to us because they are late, the law prevents us, or the Council has not had the opportunity to consider these matters.
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Birmingham City Council (25 006 664)
Statement Closed after initial enquiries Enforcement 31-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to manage a transit site for travellers. We consider further investigation will not lead to a different outcome.