Decision search
Your search has 50691 results
-
Birmingham City Council (24 013 070)
Statement Closed after initial enquiries Allocations 20-Feb-2025
Summary: We will not investigate Miss X’s complaint that the Council provided an unsuitable property in 2019. Miss X’s complaint is late with no good reason to consider it now.
-
London Borough of Ealing (24 013 476)
Statement Closed after initial enquiries Other 20-Feb-2025
Summary: We will not investigate this complaint about the actions of a former employee of a Council-commissioned service. Complaints about their actions while employed by the Service are late and there is not a good reason for Mr X’s delay in bringing them to us. Events after the person left employment by the Service are not an administrative function of the Council, and we have no power to investigate them. In any event, we could not say any fault by the Service caused the injustice Mr X alleges.
-
Statement Upheld Looked after children 20-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council delayed educational provision being provided to him between September 2022 and November 2023 as it failed to treat him as a minor pending his age assessment. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
-
Hartlepool Borough Council (24 013 899)
Statement Closed after initial enquiries Assessment and care plan 20-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of Deprivation of Liberty Safeguards (DoLS) assessments for his mother, Mrs Y. This is because further investigation could not add to the Council’s complaint responses nor can we achieve anything further for Mr X or Mrs Y.
-
Keychange Charity (24 014 283)
Statement Closed after initial enquiries Residential care 20-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Care Home’s failure to take appropriate action when Mr Y had a medical emergency. This is because further investigation would not lead to a different outcome.
-
East Riding of Yorkshire Council (24 015 852)
Statement Closed after initial enquiries Planning applications 20-Feb-2025
Summary: We will not investigate this complaint about the way the Council dealt with a planning application. There is not enough evidence of fault in the Council’s actions. Nor can we achieve the outcome the complainant is ultimately seeking.
-
Leeds City Council (24 015 958)
Statement Closed after initial enquiries Planning applications 20-Feb-2025
Summary: We will not investigate this complaint about the behaviour of a Council officer during a meeting with the complainant. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.
-
West Northamptonshire Council (24 015 988)
Statement Upheld Special educational needs 20-Feb-2025
Summary: We have upheld Mr X’s complaint about the Council’s delay completing his child’s Education, Health and Care needs assessment. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
-
Wigan Metropolitan Borough Council (24 016 005)
Statement Closed after initial enquiries Other 20-Feb-2025
Summary: We will not investigate Mrs X’s concerns about the Council’s response to a complaint she made about her child’s school. We will not look at complaint handling as a standalone issue and we have no powers to look at complaints about the internal management of schools.
-
London Borough of Harrow (24 016 144)
Statement Closed after initial enquiries Other 20-Feb-2025
Summary: We will not investigate Miss X’s complaint the Council has ignored her requests for action on rats and nuisance caused by the empty house next to her property. This is because there is insufficient evidence of fault. And we cannot achieve the outcome she is seeking.