Decision search
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Brighton & Hove City Council (24 012 039)
Statement Closed after initial enquiries Homelessness 24-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to end its main housing duty. This is because Ms X could have challenged the Council’s decision here with the Courts, and it would have been reasonable for her to have done so. Additionally, we will not investigate the Council’s safeguarding responses in relation to Ms X, because it is unlikely we would find fault.
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London Borough of Waltham Forest (24 012 232)
Statement Not upheld Private housing 24-Feb-2025
Summary: We have discontinued our investigation of this complaint, about the Council’s response to reports of disrepair in a privately rented property. This is because the complainant has started legal action against the Council on the same matters, which means it is now outside our jurisdiction.
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Bolsover District Council (24 013 042)
Statement Closed after initial enquiries Other 24-Feb-2025
Summary: We will not investigate Mr X’s complaint about graveyard maintenance. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Barking & Dagenham (24 013 456)
Statement Closed after initial enquiries Parking and other penalties 24-Feb-2025
Summary: We will not investigate this complaint about the actions of the Council and its enforcement agents during debt recovery action for an unpaid Penalty Charge Notice. This is because Ms X has used her right of appeal to a Tribunal. There is also not enough evidence of fault in any recovery action to justify an investigation.
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Transport for London (24 013 710)
Statement Upheld Licensing 24-Feb-2025
Summary: Mr X complained that, because of an error by Transport for London, there was a delay in renewing his taxi licence which prevented him from working causing him distress and financial loss. We found Transport for London has offered a satisfactory remedy for the distress caused.
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Statement Closed after initial enquiries School transport 24-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to change the school transport pick-up point for the complainant’s children or the collection time. There is not enough evidence of fault in the way the Council considered the matter to justify an investigation.
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Sheffield City Council (24 015 897)
Statement Closed after initial enquiries Child protection 24-Feb-2025
Summary: We will not investigate this complaint about the court’s decision following a child protection enquiry. We cannot investigate what happened in court and Miss X can reasonably go back to court to challenge the existing orders.
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Cumberland Council (24 015 948)
Statement Closed after initial enquiries Special educational needs 24-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to cease to maintain an Education Health and Care Plan. Mrs X appealed the Council’s decision to the Tribunal, and we cannot investigate the same decision.
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Buckland Care Limited (24 015 956)
Statement Closed after initial enquiries Residential care 24-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Care Provider’s actions in response to her late mother Mrs Y’s condition while at the care home. There is not enough evidence the care home’s actions caused injustice or amounted to fault to warrant us investigating.
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London Borough of Sutton (24 015 985)
Statement Closed after initial enquiries Allocations 24-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.