Decision search
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Brighton & Hove City Council (23 017 593)
Statement Not upheld Parking and other penalties 17-Jul-2024
Summary: There was no significant fault by the Council. The wording of the parking permit requirements on the Council’s website and policy was imprecise in relation to the specific circumstances of the complainants. The Council has revised this wording but its decision that the complainants were not entitled to a permit was made without fault.
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North Somerset Council (23 017 750)
Statement Upheld Alternative provision 17-Jul-2024
Summary: Mrs X complained the Council failed to meet the special educational needs of her child. We upheld the complaint, finding the Council agreed to make alternative provision for the child’s education but then failed to do so, or else refund Mrs X for arrangements she made. This caused a quantifiable financial loss. The Council has accepted this finding and at the end of this statement we set out the action it has agreed to remedy this injustice and make service improvements.
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London Borough of Lambeth (23 018 086)
Statement Upheld Homelessness 17-Jul-2024
Summary: Miss X complained the Council failed to move her to alternative temporary accommodation after the landlord took action to repossess the property. The Council was at fault for the delay in moving Miss X, for poor communication and for the delay in responding to her complaint. The Council has agreed to apologise and make a payment to Miss X to acknowledge the distress and frustration the faults have caused her.
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London Borough of Haringey (23 018 854)
Statement Upheld Homelessness 17-Jul-2024
Summary: Ms X complained about the way the Council handled her reports about the condition of her property and that waste was left in her garden prior to her moving in. We have not found the Council at fault for how it responded to Ms X’s reports about the condition of her property but have found the Council at fault for how it dealt with her reports about the waste left in her garden. To remedy the injustice caused the Council agreed to apologise to Ms X and arrange to have the waste removed from her garden.
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Malvern Hills District Council (23 020 352)
Statement Closed after initial enquiries Other 17-Jul-2024
Summary: We will not investigate this complaint about the Council’s failure to create an asbestos risk register to cover the commercial unit rented by the complainant. The Council is not responsible for creating this register and therefore we have seen no evidence of fault.
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London Borough of Havering (24 000 103)
Statement Upheld Parking and other penalties 17-Jul-2024
Summary: Mr X complained the Council wrongly rejected his challenge to a Penalty Charge Notice (PCN) and then failed to follow the correct enforcement procedure. The Council accepts it failed to follow the correct procedure. This denied Mr X the opportunity to appeal the Notice. Following the Ombudsman’s investigation. the Council has apologised to Mr X and refunded the charge.
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West Sussex County Council (24 001 171)
Statement Closed after initial enquiries Assessment and care plan 17-Jul-2024
Summary: We will not investigate this complaint about the Council withdrawing adult social care support overnight. There is not enough evidence of fault in how the Council made that decision to justify an Ombudsman investigation. The Ombudsman cannot settle the dispute, but the Court of Protection may decide the matter.
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Statement Closed after initial enquiries Charging 17-Jul-2024
Summary: We will not investigate this complaint about an alleged failure by the Council to provide accurate and timely information concerning charges for adult social care. This is because we cannot add to the Council’s previous investigation and outcome agreed with the complainant. There is also insufficient evidence of a significant enough injustice being caused by any fault.
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Wirral Metropolitan Borough Council (24 001 964)
Statement Closed after initial enquiries Planning applications 17-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision on a planning application for new houses behind the complainant’s home. It is reasonable to expect the complainant to have contacted us sooner and there is not enough evidence of fault in the way the Council determined the application.
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Royal Borough of Greenwich (24 002 464)
Statement Closed after initial enquiries Other 17-Jul-2024
Summary: We will not investigate this complaint about the Council’s handling of matters relating to an Abatement Notice issued to Ms X. This is because the substantive issue falls outside our jurisdiction due to the availability of a court remedy.