Decision search
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London Borough of Barnet (23 007 820)
Statement Upheld Other 17-Jul-2024
Summary: Mrs C complained how the Council has handled waste management issues at a block of flats near to where she lives. We find the Council was at fault for its delays in progressing the matter and its failure to evidence it has considered all its powers to resolve the issues. The Council has agreed to our recommendations to address the injustice caused by fault.
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Royal Borough of Kensington & Chelsea (23 011 382)
Statement Upheld Homelessness 17-Jul-2024
Summary: Ms X complained about the Council’s handling of her homelessness application and complaint. We find fault which caused Ms X avoidable uncertainty and distress. The Council should apologise to Ms X, make a symbolic payment and provide staff reminders to prevent recurrence.
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Lancashire County Council (23 011 466)
Statement Upheld Charging 17-Jul-2024
Summary: Mrs A has complained about a hospital trust and a council in relation to her mother, Mrs B’s discharge to a care home and the fees her mother was charged. We found fault with the Council and the Trust in relation to the discharge a delay in moving Mrs B to a new home and with the Council’s complaint handling which led to distress for Mrs A and a financial shortfall for Mrs B. The Council has agreed to remedy the matter with an apology and a financial payment. The Trust has agreed to apologise and take action to improve communication.
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East Lancashire Hospitals NHS Trust (23 011 466a)
Statement Upheld Hospital acute services 17-Jul-2024
Summary: Mrs A has complained about a hospital trust and a council in relation to her mother, Mrs B’s discharge to a care home and the fees her mother was charged. We found fault with the Council and the Trust in relation to the discharge a delay in moving Mrs B to a new home and with the Council’s complaint handling which led to distress for Mrs A and a financial shortfall for Mrs B. The Council has agreed to remedy the matter with an apology and a financial payment. The Trust has agreed to apologise and take action to improve communication.
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London Borough of Redbridge (23 013 166)
Statement Not upheld Homelessness 17-Jul-2024
Summary: Mrs X complains the Council delayed repairs to damp and mould affecting her temporary accommodation. We do not find fault with the Council for delay.
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Brighton & Hove City Council (23 014 476)
Statement Not upheld Parking and other penalties 17-Jul-2024
Summary: Mr X complained about a resident’s parking scheme which the Council sets charges for based on vehicle emissions. The Council is not at fault. It administers the scheme in line with a 2018 traffic regulation order and the fees are agreed and approved each year by the relevant Council committee.
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Cambridgeshire County Council (23 015 117)
Statement Not upheld Safeguarding 17-Jul-2024
Summary: Ms D complained about the way the Council dealt with safeguarding concerns about her late father, Mr F. We have found no fault by the Council. We intend to complete our investigation and not uphold this complaint.
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West Northamptonshire Council (23 015 382)
Statement Upheld Special educational needs 17-Jul-2024
Summary: Mrs B complained the Council delayed in completing an Education, Health and Care assessment and failed to meet the statutory timeframe for issuing an Education, Health and Care Plan for her child, X. Mrs B says this caused distress for X and the family. We have found the Council at fault. The Council has agreed to provide staff training and make a payment to remedy the injustice caused by the faults identified.
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London Borough of Haringey (23 001 282)
Statement Upheld Homelessness 17-Jul-2024
Summary: Miss X complained the Council delayed carrying out repairs at her temporary accommodation and stopped her from bidding on suitable permanent accommodation while waiting for the repairs to be completed. The Council applied the wrong policy and suspended Miss X’s bidding rights which meant she missed out on several properties resulting in her living in unsuitable accommodation for 15 months. A suitable remedy is agreed.
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Gloucestershire County Council (23 017 374)
Statement Not upheld Highway repair and maintenance 17-Jul-2024
Summary: Mr B complained about a Traffic Regulation Order made by the Council in 2023, as it did not include previous plans to install double yellow lines on a section of road near his property to ensure a drain gully was not blocked by parked cars. We have not found fault with actions of the Council.