Decision search
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Central Bedfordshire Council (24 006 877)
Statement Closed after initial enquiries School admissions 08-Aug-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s School Admissions Appeal Panel’s handling of her appeal against the refusal to offer her child a place at her preferred school. This is because there is not enough evidence of fault affecting the panel’s decision.
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Bournemouth, Christchurch and Poole Council (24 004 351)
Statement Closed after initial enquiries Council tax 08-Aug-2024
Summary: We will not investigate Mr X’s complaint that the Council’s enforcement agent rejected his proposal to adjust his payment plan to repay a council tax debt owed to the Council. This is because we are not likely to find fault. In addition, there is no worthwhile outcome as the Council has now agreed to Mr X’s proposal.
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Mansfield District Council (24 003 173)
Statement Closed after initial enquiries Planning applications 08-Aug-2024
Summary: We will not investigate this complaint about how the Council considered a planning application. Planning permission has not yet been granted; therefore, we cannot yet say the complainant has suffered a significant personal injustice.
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Blackpool Borough Council (24 004 456)
Statement Closed after initial enquiries Commercial and contracts 08-Aug-2024
Summary: We will not investigate this complaint about the Council’s failure to contact the complainant at their correspondence address. We cannot achieve the £25,000 financial compensation the complainant is seeking. Such compensation claims are matters for the courts.
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Buckinghamshire Council (24 004 470)
Statement Closed after initial enquiries Special educational needs 08-Aug-2024
Summary: We will not investigate Mrs X’s complaint about the Education, Health and Care Plan process for her son. This is because Mrs X appealed to a tribunal and there are further appeal rights available. The case is therefore outside our jurisdiction.
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Statement Closed after initial enquiries Disabled facilities grants 08-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision not to pay towards the cost of an access ramp the complainant installed in his home. There is no evidence of fault in the Council’s decision.
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Herefordshire Council (24 005 495)
Statement Closed after initial enquiries Land 08-Aug-2024
Summary: We will not investigate this complaint about the information the Council provided to a tribunal. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.
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Sefton Metropolitan Borough Council (24 008 136)
Statement Closed after initial enquiries Planning applications 08-Aug-2024
Summary: We cannot investigate this complaint made by a parish council about the Council’s handling of a planning application. This is because we cannot investigate complaints made by public bodies.
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Worcestershire County Council (23 014 942)
Statement Upheld Special educational needs 08-Aug-2024
Summary: Mrs X complained the Council failed to secure the full provision detailed in her child’s Education, Health and Care Plan since January 2022. We found fault with the Council failing to provide education for Mrs X child for three terms and four weeks. We also found fault with the Council failing to provide suitable Teaching Assistant support and access to an Occupational Therapy Motor Skills programme for five terms. We also found fault with the Council failing to provide 12 months Farming Provision and 23 months and 3 weeks access to Hydrotherapy. The Council agreed to pay Mrs X £12,750 in recognition of her child’s missed educational provision, including failure to source a Teaching Assistant making other education provided not at the needed standard. The Council agreed to apologise to Mrs X and pay her £300 for the frustration and distress caused to her through its delays and handling of this matter. The Council also agreed to provide training to staff about the importance of ensuring provisions detailed in Section F of an Education, Health and Care Plan are quantifiable and specific.
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Devon County Council (23 001 435)
Report Upheld Other 08-Aug-2024
Summary: Miss B complained on behalf of her son, Mr C, that the Council failed to ensure an effective transition of social work services when he turned 18. In particular, that he had to leave a children’s home placement and move to a supported living placement 30 miles away. This left him further from his family and place of education, for which the Council initially failed to provide transport. Miss B says as a result Mr C became isolated from her and missed half a term of education. Miss B says the Council knew Mr C experiences anxiety and has a history of self-harming and its actions put him at increased risk of these behaviours. Miss B says she also suffered her own distress being unable to see Mr C as often as before.