Decision search
Your search has 50055 results
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London Borough of Southwark (23 004 694)
Statement Closed after initial enquiries Disabled children 08-Aug-2024
Summary: Miss X complained about failings in respect of special educational needs, health care, safeguarding and social care for two of her children. During the course of our investigation, we found out Miss X had made a judicial review application. As a result, the Ombudsman has no jurisdiction to consider her complaint.
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London Borough of Bexley (23 010 928)
Statement Upheld Safeguarding 08-Aug-2024
Summary: The Council was at fault for failing to deal with safeguarding reports about Mrs B properly. It also failed – for six months – to find a new placement for the person in Mrs B’s care home who was a risk to her, despite its best efforts. These failings contributed significantly to harm Mrs B suffered over a nine-month period. The Council has taken steps to improve its service, and it has now also agreed to make a symbolic payment to Mrs B’s estate to recognise her injustice.
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Statement Not upheld Assessment and care plan 08-Aug-2024
Summary: Mrs X complains the Council failed to provide the care and support at home that her mother-in-law Mrs Y needed when she was discharged from hospital. There is no fault by the Council.
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Sunderland City Council (24 004 773)
Statement Closed after initial enquiries Trees 08-Aug-2024
Summary: We will not investigate this complaint about a developer of land allegedly felling trees on Council owned land. This is because there are bodies better placed to in investigate and remedy the issues subject to the complaint.
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Bournemouth, Christchurch and Poole Council (24 004 719)
Statement Closed after initial enquiries Child protection 08-Aug-2024
Summary: We will not investigate this complaint about the removal of the complainant’s child from her care. The complaint concerns matters which have been considered and decided in court, and investigation would achieve no worthwhile outcome.
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Shropshire Council (24 006 237)
Statement Closed after initial enquiries Other 08-Aug-2024
Summary: We will not investigate this complaint about the way the Council dealt with a complaint about an officer. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find the Council has acted with fault.
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Liverpool City Council (24 006 510)
Statement Closed after initial enquiries School admissions 08-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s Schools Admissions Appeal Panel’s failure to provide his child with a place at School Y. It is unlikely the Ombudsman would find fault which caused them to lose out on a school place.
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Cheshire West & Chester Council (24 006 931)
Statement Closed after initial enquiries Highway repair and maintenance 08-Aug-2024
Summary: We will not investigate Mrs B’s complaint about the Council’s refusal to remove a tree next to her home. This is because it is reasonable for Mrs B to put in a claim on the Council’s insurance, and if needed, pursue this matter at court.
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Stockport Metropolitan Borough Council (24 005 550)
Statement Closed after initial enquiries Council house sales and leaseholders 08-Aug-2024
Summary: We will not investigate the Council’s handling of Mr X’s Right to Buy application. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mr X to use the legal notice of delay procedure and, if needed, to take the Council to court. We will also not investigate Mr X’s complaint that the Council wrongly claimed solar panels were not fixtures and fittings. There is not enough evidence of fault in how the Council made its decision and in any case, this is a matter better dealt with by the courts.
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Brighton & Hove City Council (24 006 041)
Statement Closed after initial enquiries Child protection 08-Aug-2024
Summary: We will not investigate Ms X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.