Decision search
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Leeds City Council (25 000 948)
Statement Closed after initial enquiries Charging 22-May-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to apply a 12-week property disregard when it completed her mother’s financial assessment. This is because there is insufficient evidence of fault.
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Essex County Council (24 022 589)
Statement Upheld Special educational needs 22-May-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Lancashire County Council (24 022 776)
Statement Closed after initial enquiries Other 22-May-2025
Summary: We will not investigate Mr X’s complaint about a delayed Section 17 assessment and lack of financial support. This is because an investigation would not lead to a different outcome.
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Essex County Council (24 022 797)
Statement Upheld Special educational needs 22-May-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Nottingham City Council (24 022 814)
Statement Closed after initial enquiries Child protection 22-May-2025
Summary: We will not investigate Mr X’s complaint about the content of the Council’s assessment about his children. This is because our intervention would achieve nothing significant.
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London Borough of Tower Hamlets (24 005 075)
Statement Upheld Antisocial behaviour 21-May-2025
Summary: There was fault in the way the Council responded to the complainant’s reports of anti-social behaviour (ASB) in her building. The Council did not give proper consideration to the complainant’s needs or to its full toolkit of powers for tackling ASB, did not follow its own ASB policy as a landlord, made a series of errors in undertaking an ASB case review, and delayed updating its risk assessment of the complainant and responding to her formal complaint. This caused distress and frustration to the complainant, for which the Council has agreed to apologise and offer a financial remedy. The Council has also agreed to undertake a new ASB case review and circulate guidance to relevant staff on the ASB case review process.
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Leeds City Council (24 007 592)
Statement Upheld Special educational needs 21-May-2025
Summary: Miss X complained that the Council had failed to secure suitable education for her son (Y) and had failed when reviewing his Education Health and Care Plan. She also complained about the lack of adequate training for the Council’s staff. We found fault with the Council’s delay to address Miss X’s concerns about the delivery of certain special educational provision by Y’s school and its delay to issue Y’s amended Education Health and Care Plan. We also found fault with the Council’s delay when considering Miss X’s complaint. The Council’s fault caused injustice to Miss X. We recommend the Council apologise and make payments to Miss X to recognise her distress and time and trouble taken to complain.
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Derbyshire County Council (24 007 659)
Statement Upheld Special educational needs 21-May-2025
Summary: Mr X complained the Council delayed finalising his child’s amended Education, Health and Care (EHC) Plan and provided no support when his child could not attend school. This caused distress and meant the family had to fund therapy for their child. The Council was at fault over its communication and delays. The Council was not at fault over the alternative provision it put in place. The Council agreed to apologise and provide a symbolic financial remedy for the distress and uncertainty caused.
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North West Leicestershire District Council (24 008 862)
Statement Upheld Council tax 21-May-2025
Summary: Miss X complained about how the Council handled her council tax account. The Council was at fault in how it considered its debt recovery process and communicated with Miss X about her complaint. This caused Miss X avoidable distress, time, and trouble. The Council agreed to apologise and pay a financial remedy. It will also decide what changes are needed to its processes, or staff training, to ensure it does not miss council tax queries in future.
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Leicester City Council (24 009 602)
Statement Upheld Homelessness 21-May-2025
Summary: Miss X complains the Council has not properly dealt with her homelessness resulting in her living in unsuitable housing. The Council delayed issuing its main housing duty decision. Miss X had the wrong dates recorded on the housing register for her housing priority. The Council should apologise and pay Miss X £200 for avoidable distress and uncertainty.