Decision search
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South Staffordshire District Council (23 011 401)
Statement Upheld Enforcement 29-Aug-2024
Summary: X complained about the Council’s failure to require that a developer create a footpath to make it suitable for walkers and cyclists. We found fault in the way the Council acted that resulted in it losing planning control of the path. We did not make any recommendations because the Council has already accepted the fault and made satisfactory improvements to its service.
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St Helens Metropolitan Borough Council (23 011 709)
Statement Upheld Charging 29-Aug-2024
Summary: Miss X complained about the Council’s management of her late mother’s (Mrs Y) charges for non-residential care. We identified one area of fault because the Council failed to confirm whether it intended to pursue Mrs Y’s estate for unpaid client contributions from 2019. This caused Miss X uncertainty and distress. To remedy this injustice, the Council has agreed to apologise and confirm its position about this matter in writing. We found no fault with the Council’s response to more recent unpaid invoices.
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Brighton & Hove City Council (23 013 772)
Statement Upheld Homelessness 29-Aug-2024
Summary: Mx Y complains the Council mishandled their homelessness application and placed them in unsuitable interim accommodation. The Ombudsman finds fault with the Council’s handling of the homelessness application. The Council has agreed to apologise to Mx Y and pay a financial remedy.
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Guildford Borough Council (23 014 281)
Statement Upheld Other 29-Aug-2024
Summary: Miss X complained the Council delayed taking action to address the poor condition of the property adjoining her home. We have found the Council took too long to act on some of Miss X’s reports. The Council agreed to apologise to Miss X and make a payment in recognition of the injustice caused to her.
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Surrey County Council (23 015 828)
Statement Upheld Special educational needs 29-Aug-2024
Summary: Mrs X complained the Council has failed to provide her son, Y, with a suitable alternative education or the provision in his Education, Health and Care Plan since February 2023. She also complained the Council did not meet the statutory timescales for reviewing Y’s Education, Health and Care Plan. We found fault by the Council on all matters. The Council agreed to apologise to Mrs X and Y and make a payment in recognition of the injustice caused.
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London Borough of Redbridge (23 016 329)
Statement Upheld Homelessness 29-Aug-2024
Summary: Miss X complained the Council housed her family in unsuitable accommodation following a homelessness application and delayed making a decision on the application. Miss X says her family lived in unsuitable accommodation for longer than necessary. We have found fault by the Council but consider the agreed action of an apology, symbolic payment and procedural review provides a suitable remedy.
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Statement Upheld Allocations 29-Aug-2024
Summary: Miss X complained about the Council’s decision to refuse her application to join its housing register. We found the Council to be at fault because it did not properly consider the evidence provided by Miss X. The Council has agreed to apologise and make a modest payment to acknowledge her frustration, time and trouble. It will also reconsider her application and take action to improve its service.
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Hertfordshire County Council (23 017 457)
Statement Upheld Transition from childrens services 29-Aug-2024
Summary: Mrs X complains about how the Council planned care for her son, Mr K. The Council took too long to start planning Mr K’s transition from children’s services to adult social care. Despite its best efforts, the Council failed to provide overnight respite care and has not fully supported Mr K’s mother to arrange this and use direct payments. The Council’s shortcomings have caused Mr K’s mother distress, uncertainty and frustration. The Council has agreed to apologise to Mrs X, make a symbolic payment, and work with Mrs X to arrange respite care.
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London Borough of Islington (23 018 182)
Statement Upheld Friends and family carers 29-Aug-2024
Summary: Miss X complained about how she was treated by the Council. She said there had been a lack of support for her as her niece’s foster carer; the Council has not paid her the correct fostering allowance; she is unhappy with the Council’s complaints response; and the Council agreed to put things in place at a meeting but then went back on its word. We find the Council was at fault for the lack of support provided to Miss X. This caused Miss X significant distress. We make several recommendations to address this injustice caused by fault.
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Suffolk County Council (23 018 337)
Statement Upheld Special educational needs 29-Aug-2024
Summary: Mr X complains the Council delayed issuing a final education, health and care plan for his child, Y, and that it failed to provide some of the provision outlined in the plan. The Council acknowledges it was at fault and has apologised to Mr X. The Council has agreed to remedy the injustice caused by the delays.