Decision search
Your search has 50055 results
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Brighton & Hove City Council (23 020 872)
Statement Upheld Refuse and recycling 18-Sep-2024
Summary: Mr X complained the Council repeatedly missed his assisted bin collection. This has caused his bin to be overloaded and caused Mr X emotional distress. The Ombudsman has found the Council at fault for failing to collect Mr X’s rubbish.
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London Borough of Hammersmith & Fulham (23 008 676)
Statement Closed after initial enquiries Cemeteries and crematoria 18-Sep-2024
Summary: We will not investigate this complaint about the Council’s maintenance of a cemetery. There is insufficient evidence of fault which would warrant an investigation.
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Derby City Council (23 016 335)
Statement Upheld Assessment and care plan 18-Sep-2024
Summary: Mrs B complained that the Council reduced her care package without properly assessing her needs. We have found fault in the way the Council re-assessed Mr B’s needs for care and support. The Council has agreed to apologise, pay a financial remedy, re-assess Mrs B’s needs and provide her with an updated support plan.
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Surrey County Council (23 017 180)
Statement Upheld School transport 18-Sep-2024
Summary: Mr X complained about how the Council administers school transport applications for children in his village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Mr X’s appeal, but we find the Council has already taken sufficient action to address this.
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Leeds City Council (24 000 087)
Statement Upheld Special educational needs 18-Sep-2024
Summary: Mrs X complained about the significant delays in the education, health and care plan process. We find the Council was at fault. This had a significant impact on Mrs X and her daughter. To remedy this injustice caused by fault the Council has agreed to apologise and make symbolic payments.
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Gateshead Metropolitan Borough Council (24 000 751)
Statement Closed after initial enquiries Other 18-Sep-2024
Summary: We will not investigate this complaint about the Council’s actions following the death of a citizen. The Council was required to arrange a funeral, which it did. The Council acted to seek the next of kin. While we appreciate the distress for the next of kin, there is not enough evidence of fault by the Council to justify an investigation. It is unlikely we could add to the Council’s investigation or achieve a different outcome.
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London Borough of Redbridge (24 002 309)
Statement Closed after initial enquiries Other 18-Sep-2024
Summary: We will not investigate this complaint about the Council’s considerations relating to a request for a reasonable adjustment. There is no evidence of fault.
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Buckinghamshire Council (24 003 590)
Statement Closed after initial enquiries Assessment and care plan 18-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to stop the direct payment which enabled a family member to provide care for his three adult children. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Wandsworth (24 004 246)
Statement Closed after initial enquiries Special educational needs 18-Sep-2024
Summary: We will not investigate this complaint about the special educational needs and school transport provision made by the Council for Mr X’s child. There is no evidence of fault by the Council in the matter of transport, Mr X has had a right of appeal to the SEND Tribunal regarding the provision at school he requires for his child, and there is not enough potential injustice created by others matters on their own to warrant our further involvement.
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Sandwell Metropolitan Borough Council (24 005 118)
Statement Closed after initial enquiries Special educational needs 18-Sep-2024
Summary: We will not investigate this complaint that the Council has failed to make a place available for the complainant’s son at an appropriate school. This is because investigation would not achieve the outcome the complainant is seeking.