Decision search
Your search has 50125 results
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Stoke-on-Trent City Council (24 006 827)
Statement Closed after initial enquiries Council tax 24-Sep-2024
Summary: We will not investigate this complaint about the process the Council used for council tax arrears and problems the complainant had getting through by phone. This is because there is insufficient evidence of fault by the Council.
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Birmingham City Council (24 006 831)
Statement Closed after initial enquiries Special educational needs 24-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council failing to seek advice and information from the Speech and Language and Occupational Therapy service as part of the Education, Health, and Care needs assessment process. This is because Mrs X can appeal to the SEND Tribunal, and it is reasonable for her to exercise her right of appeal. Therefore, the complaint is out of the Ombudsman’s jurisdiction.
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Bury Metropolitan Borough Council (24 007 209)
Statement Closed after initial enquiries Refuse and recycling 24-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council not requiring a nearby business to move its commercial waste bin and not dealing with anti-social behaviour (ASB) related to the bin. There is not enough evidence of fault in the Council’s decision-making process regarding the bin to warrant investigation. The ASB matters do not cause such significant injustice to justify us investigating. We also cannot achieve the complaint outcome she seeks.
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Birmingham City Council (24 007 342)
Statement Closed after initial enquiries Child protection 24-Sep-2024
Summary: We will not investigate this complaint about the actions of the Council regarding matters concerning its children’s services because doing so would not lead to a different outcome, and we cannot achieve the outcome she seeks. We cannot investigate the Council regarding its role as a social housing landlord and cannot investigate schools or the police. The Information Commissioner is better placed to consider complaints about data protection matters.
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Stockport Metropolitan Borough Council (24 007 394)
Statement Upheld Refuse and recycling 24-Sep-2024
Summary: We will not investigate this complaint about the storage of a bin by a neighbour and the provision of two bins without charge. This is because there is insufficient evidence of fault regarding the storage issue and because the Council will provide two bins as requested.
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London Borough of Redbridge (24 007 423)
Statement Closed after initial enquiries Child protection 24-Sep-2024
Summary: We will not investigate Mr X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst there are ongoing court proceedings. This is a decision the Council is entitled to make.
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Hertfordshire County Council (24 007 358)
Statement Closed after initial enquiries Highway repair and maintenance 24-Sep-2024
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the complaint.
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Newark & Sherwood District Council (24 007 205)
Statement Closed after initial enquiries Planning applications 24-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning application. This is because there is not enough evidence of fault affecting the outcome.
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London Borough of Richmond upon Thames (24 007 201)
Statement Closed after initial enquiries Looked after children 24-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s management of contact arrangements with his children and breaching a court order. The Council has accepted fault in the administration of contact and offered Mr X £500. Investigation by us would be unlikely to lead to a better outcome. The enforcement of contact arrangements can only be resolved by a court, and it would thus be reasonable for Mr X to use his right to return to court if he seeks enforcement.
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Wirral Metropolitan Borough Council (24 008 607)
Statement Closed after initial enquiries Councillor conduct and standards 24-Sep-2024
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.