Decision search
Your search has 50055 results
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Birmingham City Council (23 012 345)
Statement Upheld Assessment and care plan 13-Oct-2024
Summary: Ms X, on behalf of her mother, Mrs Z, complained the Council failed to meet her care needs as it did not provide night-time care causing distress. The Council has not properly assessed whether Mrs Z has eligible night-time care needs and has provided contradictory information about what an additional five hours of direct payments were for. A suitable remedy is agreed.
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Westmorland and Furness Council (24 004 574)
Statement Upheld Charging 13-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the Council charging her mother for care and support which was not needed. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Croydon (24 005 318)
Statement Closed after initial enquiries Assessment and care plan 13-Oct-2024
Summary: We will not investigate a complaint about a how a Council made a Best Interest decision because there is not enough evidence of fault in the process if followed.
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Croydon Health Services NHS Trust (24 005 318a)
Statement Closed after initial enquiries Other 13-Oct-2024
Summary: We will not investigate a complaint about a how a Council made a Best Interest decision because there is not enough evidence of fault in the process if followed.
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Calderdale Metropolitan Borough Council (24 005 908)
Statement Closed after initial enquiries Noise 13-Oct-2024
Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of dog barking from a neighbouring property. This is because the Council has now spoken to Mr X and he has confirmed the situation is much improved and he is satisfied the Council’s case can be closed and reopened if there is further disturbance.
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Worcestershire County Council (24 006 044)
Statement Upheld Assessment and care plan 13-Oct-2024
Summary: We have upheld Mr X’s complaint on behalf of his son, Mr Y, about his adult social care support package. The Council has agreed to resolve the complaint early by completing a review of Mr Y’s care and support plan.
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Statement Closed after initial enquiries Special educational needs 13-Oct-2024
Summary: We cannot investigate Ms X’s complaint about the education provided for her child since September 2023. Ms X has appealed to a tribunal and so we have no power to investigate.
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Oxford City Council (24 006 612)
Statement Closed after initial enquiries Council tax 13-Oct-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Council Tax arrears. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time.
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London Borough of Croydon (24 006 903)
Statement Closed after initial enquiries Assessment and care plan 13-Oct-2024
Summary: We will not investigate Miss X’s complaint the Council completed an inadequate care assessment and decision to reduce her mother’s direct payments. This is because there is insufficient evidence of fault.
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Buckinghamshire Council (24 007 327)
Statement Upheld Special educational needs 13-Oct-2024
Summary: We upheld Mr X’s complaint about delays in the Education, Health and Care process regarding his child, Y. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.