Decision search
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Statement Closed after initial enquiries Council tax 14-Oct-2024
Summary: We will not investigate Mr B’s complaint that the Council’s council tax premium for second homes discriminates against him. This is because: this policy can only be challenged by judicial review; Mr B may appeal to the Valuation Tribunal if he considers his property should be given an exemption; and, Mr B may pursue his discrimination claim at court.
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Worcestershire County Council (24 012 338)
Statement Closed after initial enquiries Highway repair and maintenance 14-Oct-2024
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Leeds City Council (23 018 314)
Statement Upheld Other 13-Oct-2024
Summary: the Council delayed contacting Mrs B about the funds from her late brother’s estate, delayed providing a breakdown and provided incorrect calculations. The remedy the Council has already offered, plus an apology and payment to Mr C is satisfactory remedy.
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Cambridgeshire County Council (23 018 701)
Statement Closed after initial enquiries School admissions 13-Oct-2024
Summary: We stopped investigating Miss X's complaint about a school admissions appeal. This is because we cannot investigate complaints about admissions to academies.
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Leeds City Council (23 019 778)
Statement Upheld Special educational needs 13-Oct-2024
Summary: Miss B complains about the Council’s decision not to assess her son for an Education, Health and Care Plan (EHC Plan), and the Council’s subsequent delays in carrying out an EHC needs assessment and issuing an EHC Plan after she later applied again. She also complains the Council failed to consider relevant information during the assessment process and when issuing the EHC Plan. There was fault by the Council in the way it did not meet statutory timescales during the EHC Plan process. Because of this, Miss B suffered distress and frustration, and the Council’s failure to meet statutory timescales delayed her appeal rights to the Tribunal. Miss B’s son missed out on provision and support. The Council will apologise to Miss B and her son, make a symbolic payment, and provide staff training.
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Cumberland Council (23 020 066)
Statement Upheld Council tax 13-Oct-2024
Summary: Miss D complained the Council failed to contact her when it did not receive her payments for council tax. We find the Council was at fault for failing to have a process in place when it did not receive Miss D’s council tax payments. The Council has agreed to our recommendations to address the injustice caused by fault.
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Broadland District Council (23 020 952)
Statement Upheld Disabled facilities grants 13-Oct-2024
Summary: Mrs X complains the Council was at fault in the way it dealt with her application for a disabled facilities grant causing distress. We found fault because the Council delayed carrying out an assessment by an occupational therapist on Mrs X for her application. The Council has accepted it was at fault and already apologised to Mrs X for the delay which is suitable action for it to take. There is no evidence of fault by the Council in the way it has assessed Mrs X’s needs and drawn up proposals for adaptations at her property. So we have completed our investigation.
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Sheffield City Council (23 021 296)
Statement Upheld Charging 13-Oct-2024
Summary: Mr X complained the Council did not properly explain what he would have to pay for care he received following discharge from hospital. We found there were some missed opportunities and the Council made errors when initially completing the financial assessment. We recommended an apology and a modest payment to Mr X to reflect the impact these issues had. We found overall Mr X was advised there would be care charges and the care costs were payable.
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London Borough of Newham (24 000 018)
Statement Upheld Allocations 13-Oct-2024
Summary: Mr X complained the Council placed him in an incorrect priority band for his housing register application and did not respond to his calls and emails. He says the Council’s actions negatively impacted his mental health and meant he was homeless for longer than necessary. We found fault by the Council. The Council has agreed to apologise to Mr X, review its decision regarding Mr X’s priority status, and carry out service improvements to avoid the fault re-occurring.
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Gloucestershire County Council (23 014 801)
Statement Closed after initial enquiries Special educational needs 13-Oct-2024
Summary: We cannot investigate this complaint about a child’s school placement. This is because the complainant has used their right of appeal to a tribunal.