Decision search
Your search has 50054 results
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North Yorkshire Council (23 015 913)
Statement Upheld Special educational needs 11-Nov-2024
Summary: Miss X complained the Council failed to ensure her son, Y, received an education and the specialist provision outlined in his Education, Health and Care (EHC) Plan between April 2023 and July 2024 when he attended a school which said it could not meet his needs. The Council had sufficient oversight of Y’s education when Y’s school raised concerns and ensured support was in place to try and support Y to engage in the school environment. The Council was at fault for delays in consulting with an alternative placement during 2023 and it has already offered a suitable remedy.
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Cheshire East Council (23 016 599)
Statement Not upheld Enforcement 11-Nov-2024
Summary: Mr X complains about an absence and lack of enforcement action taken by the Council in response to breaches of planning on a development he lives on. We have concluded our investigation without finding fault. The evidence indicates that the Council actively addressed the alleged planning breaches through multiple site visits, consultations with the developer, and the issuance of a breach of condition notice when necessary. There is no evidence of inaction on the part of the Council; they exercised their discretion appropriately in accordance with their policies and procedures and it is not our role to intervene or propose an alternative approach for the Council's enforcement actions.
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London Borough of Richmond upon Thames (24 008 104)
Statement Closed after initial enquiries Other 11-Nov-2024
Summary: We will not investigate this complaint about the actions of the Council’s children’s services because it concerns matters that have been or reasonably could reasonably be considered in court.
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London Borough of Enfield (24 008 535)
Statement Closed after initial enquiries Homelessness 11-Nov-2024
Summary: We will not investigate this complaint about homelessness support. There is not enough evidence of fault to justify our involvement.
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London Borough of Lewisham (24 005 116)
Statement Upheld Other 11-Nov-2024
Summary: We have completed our investigation. The Council were at fault for failing to complete the statutory children’s complaints procedure. Mrs B experienced unnecessary delay and frustration because of this fault. The Council have agreed to re-start the statutory children’s complaints procedure at stage two without delay. The Council will also make a symbolic payment to Mrs B and apologise to her.
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Westminster City Council (24 010 704)
Statement Closed after initial enquiries Allocations 11-Nov-2024
Summary: We will not investigate this complaint that the Council offered new homes to people with less priority that the complainant. This is because there is insufficient evidence of fault by the Council.
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Surrey County Council (24 010 742)
Statement Closed after initial enquiries Other 11-Nov-2024
Summary: We cannot investigate this complaint about how a school dealt with a safeguarding matter. This is because the law prevents us from investigating what happens in schools.
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London Borough of Hillingdon (24 010 793)
Statement Closed after initial enquiries Parking and other penalties 11-Nov-2024
Summary: We will not investigate this complaint about a dropped kerb because there is not enough evidence of fault to justify investigating.
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Transport for London (24 010 869)
Statement Closed after initial enquiries Public transport 11-Nov-2024
Summary: We will not investigate this complaint about public transport because the courts are better placed to deal with the complaint.
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Cumbria Fire & Rescue Service (24 010 970)
Statement Closed after initial enquiries Other 11-Nov-2024
Summary: We will not investigate this complaint about the Authority’s response to a planning application for a commercial development. There is not enough evidence of fault and there is no significant injustice.