Decision search
Your search has 50317 results
-
Birmingham City Council (24 009 180)
Statement Not upheld Council tax 17-Dec-2024
Summary: Mr B complains he could not view or pay his council tax on his online account with the Council for around two years, due to a system fault the Council did not notice. He also complains the Council gave him wrong advice which resulted in enforcement action being taken against him for council tax arrears, and about the Council’s lack of communication. I have ended my investigation of the complaint. The Council has already taken suitable action to remedy Mr B’s complaint. We would not be able to achieve anything more for Mr B so it is not worthwhile to continue the investigation.
-
Statement Upheld Council tax 17-Dec-2024
Summary: Miss X complains the Council incorrectly offered her a refund she was not entitled to. She says this caused her distress. We find the Council at fault with no further remedy required. This is because we are satisfied the Council has remedied the injustice caused to Miss X.
-
Statement Closed after initial enquiries Disabled facilities grants 17-Dec-2024
Summary: We will not investigate this complaint about delays in completing a disabled facilities grant adaptation. There is no worthwhile outcome achievable by our investigation.
-
Statement Closed after initial enquiries Private housing 17-Dec-2024
Summary: We will not exercise discretion to investigate this complaint about disrepair in a private rented home. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner about the Council’s actions. We will not investigate a complaint about the suitability of temporary accommodation. It was reasonable for Mr X to challenge the suitability by way of a statutory review and appeal to the courts.
-
Hampshire County Council (24 010 555)
Statement Closed after initial enquiries Charging 17-Dec-2024
Summary: We cannot investigate Mr X’s complaint the Council shared incorrect property ownership details. This is because there is no good reason why Mr X cannot take the matter to court.
-
Staffordshire County Council (24 010 611)
Statement Closed after initial enquiries Looked after children 17-Dec-2024
Summary: We will not investigate Miss X’s complaint about the conduct of individual Council employees in late 2022. This is because Miss X’s complaint is late and does not cause significant injustice to warrant us investigating.
-
Isle of Wight Council (24 011 063)
Statement Closed after initial enquiries Special educational needs 17-Dec-2024
Summary: We cannot investigate this complaint about the contents of an Education Health and Care Plan and the education provision in place for Miss X’s child. This is because she has used her right of appeal to the SEND Tribunal..
-
London Borough of Waltham Forest (24 012 852)
Statement Closed after initial enquiries Refuse and recycling 17-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of missed bin collections and its response to the complainant. This is because further investigation would not lead to a different outcome.
-
London Borough of Redbridge (24 012 923)
Statement Closed after initial enquiries Enforcement 17-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control and concerns about the use of a building. This is because we are unlikely to find fault.
-
Leeds City Council (24 013 544)
Statement Closed after initial enquiries Traffic management 17-Dec-2024
Summary: We will not investigate this complaint about the introduction of a car club scheme. This is because there is insufficient evidence of fault by the Council.