Decision search
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Coventry City Council (24 005 689)
Statement Not upheld Cemeteries and crematoria 08-Jan-2025
Summary: Mr X complained the Council did not take appropriate care of a cemetery where he visits his parents’ graves. He said this showed a lack of respect for the cemetery and caused him distress when he visited. We found no fault in how the Council acted.
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London Borough of Ealing (24 006 457)
Statement Not upheld Homelessness 08-Jan-2025
Summary: Mrs X complained about the Council’s failure to process her request for a review of a decision about her homelessness application. We did not find the Council to be at fault because it followed legal precedent when it decided that Mrs X’s email was an expression of dissatisfaction, rather than a review request.
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Lancashire County Council (24 006 970)
Statement Closed after initial enquiries Friends and family carers 08-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s family’s case between March 2022 and November 2023. Doing so would not lead to a better or worthwhile outcome. This is because the Council apologised for a delay in making payments and there is no evidence money is still owed, so we would be unlikely to recommend further remedy. The disclosure of data to Miss X’s daughter is a matter the ICO is better placed than us to consider. And the decisions of the Council about where Miss X’s grandchildren were subject to court action, and we are legally prevented from considering them or related matters.
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Statement Closed after initial enquiries Trees 08-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council not pruning or removing a tree near his property and delaying responding to his May 2024 complaint. There is not enough evidence of fault in the Council’s assessments of the tree to warrant an investigation. We also cannot achieve the outcome Mr X wants. The Council has apologised for not sending its reply to his May complaint and further investigation would not lead to a different outcome. We do not investigate council complaint-handling where we are not investigating the core issue giving rise to the complaint.
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London Borough of Islington (24 008 931)
Statement Closed after initial enquiries Allocations 08-Jan-2025
Summary: We will not investigate this complaint about the Council’s failure to take sufficient action to move a tenant from neighbours who have been causing neighbour nuisance for ten years. We have no jurisdiction to investigate complaints about the management of social housing.
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London Borough of Hackney (24 009 933)
Statement Closed after initial enquiries Assessment and care plan 08-Jan-2025
Summary: We will not investigate Mr X’s complaints the Council delayed in assessing his mother’s care needs and failed to provide her with suitable care. There is not enough injustice to warrant an investigation. We will not investigate Mr X’s other complaint about the quality of care his mother received. The Council caried out a safeguarding investigation and upheld most of Mr X’s concerns. A further investigation by the Ombudsman would be unlikely to achieve anything further.
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Wakefield City Council (24 010 654)
Statement Closed after initial enquiries Looked after children 08-Jan-2025
Summary: We will not investigate this complaint about a restriction placed on Mrs X’s grandchild in a children’s home run by the Council. The restriction imposed was within the range open to professionals to decide, and an investigation by us would be unlikely to find fault.
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North Somerset Council (24 010 779)
Statement Closed after initial enquiries Other 08-Jan-2025
Summary: We will not investigate Miss X’s complaint about children services’ actions. It is reasonable to expect her to request a Children Act statutory complaints’ procedure stage two escalation when she is unhappy with the Council’s complaint responses.
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West Northamptonshire Council (24 010 856)
Statement Closed after initial enquiries Domiciliary care 08-Jan-2025
Summary: We will not investigate the Council’s handling of the complaint from Mr X and Mrs Y related to their care needs. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Most of the issues raised are premature and the Council should investigate before we consider. The remaining issues, concerning marks on their property and damage to an oven by a carer, are for a court as the courts are best placed to consider claims for damages.
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Essex County Council (24 011 041)
Statement Closed after initial enquiries Safeguarding 08-Jan-2025
Summary: We will not investigate this complaint about adult social care and adult safeguarding. This is because we do not have consent from the person receiving the service to consider a complaint about their care support. And because there is not a significant enough injustice to the person complaining to justify our involvement.