Decision search
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Westminster City Council (24 004 008)
Statement Upheld Homelessness 09-Jan-2025
Summary: the Council wrongly ended a relief duty and cancelled Mr X’s interim accommodation too early, failed to make sufficient attempts to engage with Mr X, delayed considering Mr X’s review request and failed to consider whether to provide him with further interim accommodation while it considered the review. An apology and payment to Mr X, alongside a case review to identify and address the problems that occurred in this case is satisfactory remedy.
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West Yorkshire Trading Standards Service (24 004 491)
Statement Closed after initial enquiries Trading standards 09-Jan-2025
Summary: We will not investigate this complaint about the failure of the authority to investigate Mr X’s complaint or provide feedback. There is not enough evidence of fault in the Authority’s actions to justify an investigation.
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Hertfordshire County Council (24 006 047)
Statement Upheld Special educational needs 09-Jan-2025
Summary: Mrs X complained about how the Council assessed her son, Y’s, special educational needs. There was fault in how the Council took too long to issue an Education Health and Care plan for Y and how it communicated with Mrs X. The Council agreed to apologise and pay Mrs X a financial remedy.
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East Hampshire District Council (24 007 024)
Statement Not upheld Planning applications 09-Jan-2025
Summary: Mr X complains there were procedural irregularities in respect of a planning development decision near his home in December 2023. He says this has caused permission to be granted which could have been avoided. We have found no fault in the actions of the Council.
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Wiltshire Council (24 007 077)
Statement Upheld Other 09-Jan-2025
Summary: Mr and Mrs X complained the Council delayed assessing their child, Y, completed an inadequate assessment and then wrongly accused them of abandonment. They say the Council has failed to take appropriate action to put things right. The Council accepts it was at fault. It should apologise to Y and place a copy of the apology on its records. It should also make a payment to Mr and Mrs X to recognise the distress caused.
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Royal Borough of Greenwich (24 007 137)
Statement Not upheld Allocations 09-Jan-2025
Summary: Ms Y complained the Council has refused to give her medical priority on its housing register. She says it has not considered her vulnerabilities due to her disabilities. We found the Council is not at fault.
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Northumberland County Council (24 007 546)
Statement Upheld Other 09-Jan-2025
Summary: A support service commissioned by the Council failed to update its risk assessments and share key information about Ms X’s son, Mr X, in the weeks before he died. The NHS Trust that jointly provided the service then failed to include some key information about Mr X’s case in its internal review and made mistakes in its submissions to the coroner. As the Council commissioned the service, the Council was at fault. These faults caused Ms X avoidable uncertainty, frustration and distress. The Council has agreed to apologise, pay Ms X £800 and provide evidence of service improvements made by the NHS Trust and the support service.
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Milton Keynes Council (24 007 708)
Statement Upheld Special educational needs 09-Jan-2025
Summary: Mrs X complained the Council delayed completing an assessment for an Education, Health and Care (EHC) Plan for her child, Y. The Council was at fault. It did not complete an assessment or decide whether to issue an EHC Plan in line with statutory timescales. This caused Mrs X frustration and uncertainty. The Council has already apologised to Mrs X which was appropriate. The Council has agreed to make a symbolic payment to Mrs X to recognise the injustice caused. It will also provide us with an action plan in response to managing delays with EHC needs assessments.
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London Borough of Hammersmith & Fulham (24 008 618)
Statement Closed after initial enquiries Homelessness 09-Jan-2025
Summary: We will not investigate this complaint about the Council’s provision of temporary accommodation under its homelessness duty. It was reasonable for Miss X to appeal to the County Court against the Council’s review of suitability decision.
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Lancashire County Council (24 009 097)
Statement Upheld Special educational needs 09-Jan-2025
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care process regarding her child, Y. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.