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  • Nottingham City Council (24 015 568)

    Statement Closed after initial enquiries Drainage 29-Jan-2025

    Summary: We will not investigate this complaint about drainage because there is not enough evidence of fault to justify investigating and the courts and insurers are better placed to deal with the complaint.

  • Lincolnshire County Council (24 015 615)

    Statement Closed after initial enquiries Other 29-Jan-2025

    Summary: We will not investigate this complaint about the Council’s representations to court. We have no power to investigate matters that have been considered in court.

  • Milton Keynes Council (24 015 680)

    Statement Closed after initial enquiries Elections and electoral register 29-Jan-2025

    Summary: We will not investigate this complaint about an alleged error on the Council’s electoral register. We are unlikely to find fault.

  • Salford City Council (24 012 364)

    Statement Closed after initial enquiries Assessment and care plan 29-Jan-2025

    Summary: We will not investigate Miss X’s complaint about delays in the Council providing suitable equipment for her son and in completing an appropriate moving and handling risk assessment. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further worthwhile outcomes.

  • Leeds City Council (24 012 581)

    Statement Upheld Special educational needs 29-Jan-2025

    Summary: We will not investigate Ms X’s complaint about delays in issuing an Education Health and Care Plan because we are unlikely to achieve significantly more than the Council has already offered. We cannot investigate issues connected to a Tribunal appeal.

  • Essex County Council (24 015 076)

    Statement Upheld Special educational needs 29-Jan-2025

    Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

  • Stockport Metropolitan Borough Council (24 015 081)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 29-Jan-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s decision not to award Housing Benefit to his service users. This is because he is not the person primarily affected by the Council’s decision and consequently there is no significant injustice caused directly to him by the Council’s actions.

  • Maidstone Borough Council (24 015 132)

    Statement Closed after initial enquiries Planning applications 29-Jan-2025

    Summary: We will not investigate this complaint about how the Council dealt with a planning application and breaches of planning control. This is because parts of the complaint are late. It is unlikely I would find fault in relation to the remaining issues complained about.

  • Somerset Care Limited (24 015 317)

    Statement Closed after initial enquiries Other 29-Jan-2025

    Summary: We will not investigate this complaint about valuable items going missing in a care home. The courts are best placed to deal with negligence claims and claims for compensation.

  • Transport for London (24 017 678)

    Statement Closed after initial enquiries Parking and other penalties 29-Jan-2025

    Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant can use the statutory process.

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