Decision search
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Buckinghamshire Council (24 012 873)
Statement Upheld Special educational needs 22-Oct-2025
Summary: There was delay in completing a phase transfer review of an Educational, Health and Care Plan and fault in the way a Council transferred the Plan to a new authority when Y moved home. This caused unnecessary time, trouble, distress and Y missed out on three weeks of college. The Council will apologise, make a symbolic payment and service improvements. The complaint is upheld.
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Kent County Council (24 016 694)
Statement Not upheld Special educational needs 22-Oct-2025
Summary: There was no fault by the Council. There was no obligation to consider Ms X’s request for a personal budget because Y’s Education Health and Care Plan was not being reviewed. The Council advised Ms X how to apply for free school meals, which she is now receiving and secured special educational provision by putting in place tuition. This is in line with its legal duty.
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Northumberland County Council (24 016 778)
Statement Upheld Special educational needs 22-Oct-2025
Summary: The Council was at fault for taking too long to assess Mrs X’s child, W, for an Education, Health and Care Plan and for failing to give a potential school for W accurate information about their needs. This meant W missed out on some special educational provision they should have had. To remedy W’s injustice, the Council will apologise, make a symbolic payment and issue a staff reminder.
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Plymouth City Council (24 018 235)
Statement Upheld Antisocial behaviour 22-Oct-2025
Summary: Miss X complained about the Council’s response to her reports of noise, anti-social behaviour and light nuisance from a nearby business. We have found the Council at fault in wrongly closing Miss X’s original report but consider the action it has already taken provided a suitable remedy to Miss X. The Council has also agreed further action to avoid a reoccurrence.
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London Borough of Tower Hamlets (24 018 845)
Statement Upheld Special educational needs 22-Oct-2025
Summary: Miss X complained about the Council’s failure to secure a specialist teacher as set out in her child’s the Education, Health and Care Plan. We found the Council at fault and the lack of a specialist teacher was distressing for Miss X and caused uncertainty for her child. To address that injustice, the Council agreed our recommendations to apologise to Miss X and make a symbolic payment of £400.
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Essex County Council (25 006 978)
Statement Upheld Special educational needs 22-Oct-2025
Summary: We will not investigate this complaint about delays in the Education Health and Care needs assessment process. When considering this complaint, the council agreed to pay X £100 for each month of delay in it issuing a decision. This is a suitable remedy for injustice and there are no wider public interest issues to justify investigating this complaint.
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South Staffordshire District Council (25 007 226)
Statement Closed after initial enquiries Planning applications 22-Oct-2025
Summary: We will not investigate this complaint about the Council approving a planning application for a residential development which is further away from a bus stop than is normally recommended. There is insufficient evidence of fault in the way the Council assessed the application, and the complainant has not been caused a significant injustice.
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Stockton-on-Tees Borough Council (25 007 282)
Statement Closed after initial enquiries Enforcement 22-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case. There is sufficient evidence that fault in the enforcement process has caused the complainant a significant injustice, and an investigation is unlikely to achieve a worthwhile outcome.
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Liverpool City Region Combined Authority (25 007 569)
Statement Closed after initial enquiries Public transport 22-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Authority’s handling of her transport survey complaint. This is because there is not enough remaining injustice and an investigation would be unlikely to reach a different outcome.
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London Borough of Ealing (25 007 593)
Statement Closed after initial enquiries Other 22-Oct-2025
Summary: We will not investigate this complaint about the way the Council responded to Miss B’s communication. Any injustice is not significant enough to justify our involvement.