Decision search
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North Tyneside Metropolitan Borough Council (24 004 174)
Statement Not upheld Homelessness 07-Feb-2025
Summary: Miss X complained the Council relied on the offer of an unsuitable property to end its homelessness duty to her and did not give her the opportunity to have this decision reviewed. Miss X said she has remained in unsuitable accommodation as a result, which has caused her real distress. We do not find fault with the process the Council followed to assess the suitability of the property or to review its decision.
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Suffolk County Council (24 006 079)
Statement Closed after initial enquiries Highway repair and maintenance 07-Feb-2025
Summary: We will not investigate this complaint about highway maintenance because we cannot achieve the outcome Mrs Y wants, and there is another body better placed to consider this complaint.
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Greensleeves Homes Trust (24 007 222)
Statement Upheld Residential care 07-Feb-2025
Summary: Mr X complained the Care Provider unfairly terminated his residency and failed to provide evidence of why it made the decision. We find the Care Providers actions caused Mr X avoidable uncertainty and distress which is fault. The Care Provider has agreed to apologise, make a payment to Mr X, and make service improvements.
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Buckinghamshire Council (24 007 699)
Statement Upheld Special educational needs 07-Feb-2025
Summary: Miss X complained the Council failed to provide her child, Y, with a suitable school placement or alternative education since January 2024. The Council failed to inform Miss X of the outcome of the annual review of Y’s Education, Health and Care (EHC) Plan. However, Miss X had a right to appeal Y’s subsequent EHC Plan and did not use it. We therefore will not investigate any lack of special educational provision, or alternative educational provision.
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Wirral Metropolitan Borough Council (24 009 797)
Statement Upheld Special educational needs 07-Feb-2025
Summary: Miss X complained the Council delayed in carrying out an annual review of their child, Y’s, Education, Health and Care (EHC) Plan and failed to ensure Y received the provision in the Plan. Miss X also complained the Council failed to communicate with her during the process. The Council accepts it was at fault. It has apologised and offered Miss X a payment to recognise the impact of its failings. I am satisfied with the Council’s actions. The Council has agreed to issue Y’s final amended EHC Plan without delay.
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Havant Borough Council (24 013 113)
Statement Closed after initial enquiries Trees 07-Feb-2025
Summary: We will not investigate this complaint about damage caused to Mr X’s property from a fallen tree as we have already considered this matter. Mr X has a legal remedy to address any damage caused to his property from other trees and we cannot impose on the Council how it should operate its planning policy in respect of trees.
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Rectory Court Care Home Limited (24 013 204)
Statement Closed after initial enquiries Residential care 07-Feb-2025
Summary: We will not investigate Miss X’s complaint about the care provided to her grandfather by his care home. This is because she is not a suitable representative to bring this complaint on her grandfather’s behalf.
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London Borough of Lewisham (24 014 084)
Statement Closed after initial enquiries Safeguarding 07-Feb-2025
Summary: We will not investigate Miss X’s complaint that the Council did not deal with her safeguarding concerns regarding her grandfather appropriately or in a timely manner. This is because there is insufficient evidence of fault.
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London Borough of Ealing (24 014 138)
Statement Closed after initial enquiries Transport 07-Feb-2025
Summary: We will not investigate this complaint about the Council refusing Mr X a blue badge. The Council reached its decision properly. Mr X’s concerns about the time taken are not significant enough in themselves to warrant investigation.
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Chorley Borough Council (24 014 270)
Statement Closed after initial enquiries Enforcement 07-Feb-2025
Summary: We will not investigate this complaint about the Council approving a planning application for an employment development, and how it handled associated planning enforcement matters. It is reasonable to expect the complainant to have complained to us sooner about some of the earlier issues and, in any case, there is not enough evidence of fault causing him a personal significant injustice.