Decision search
Your search has 50691 results
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Manchester City Council (24 012 754)
Statement Closed after initial enquiries Homelessness 10-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty following Miss X’s refusal to accept temporary accommodation offered to her. It was reasonable for her to ask for a statutory review of the decision and appeal further to the court if this was unsuccessful.
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Tendring District Council (24 013 086)
Statement Closed after initial enquiries Refuse and recycling 10-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council lost his payment for renewal of his garden waste subscription. This is because an investigation by this office would not be able to add to the response the Council has already provided via its own investigation of the matter.
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Gateshead Metropolitan Borough Council (24 013 377)
Statement Closed after initial enquiries Direct payments 10-Feb-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to end her friend’s direct payments. This is because she is not a suitable representative to bring this complaint on her friend’s behalf.
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Derbyshire County Council (24 014 078)
Statement Closed after initial enquiries Child protection 10-Feb-2025
Summary: We will not investigate Ms X’s complaint about how her ex employer classified an allegation against her. There is not enough direct injustice to Ms X to warrant an investigation.
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West Northamptonshire Council (24 014 325)
Statement Upheld Special educational needs 10-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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North Tyneside Metropolitan Borough Council (24 014 327)
Statement Upheld Domiciliary care 10-Feb-2025
Summary: We will not investigate this complaint about adult social care at home. The care provider acting for the Council has apologised for the impact of its fault and acted to improve future service. We are satisfied with the actions the Council has taken, and it is unlikely we would add anything further.
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North Tyneside Metropolitan Borough Council (24 014 718)
Statement Upheld Safeguarding 10-Feb-2025
Summary: We will not investigate this complaint about delay and communication failures in an adult safeguarding investigation. The Council has now completed the investigation and shared the findings. The Council has apologised for the impact of its fault and acted to improve future service. We are satisfied with the actions the Council has taken, and it is unlikely we would add anything further.
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Devon County Council (24 014 738)
Statement Closed after initial enquiries Special educational needs 10-Feb-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s son’s education. Some of the complaint is late, but there is also not enough evidence of fault by the Council. The law limits our powers to investigate complaints about what happens in schools. If Ms X wants specific support in place for her son, then there is a right of appeal to a statutory tribunal.
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Staffordshire County Council (24 015 100)
Statement Closed after initial enquiries Special educational needs 10-Feb-2025
Summary: We will not investigate Mrs X’s complaint the Council delayed in issuing her child’s final education, health, and care plan, and that the final plan does not meet her daughter’s needs. This is because her complaint is out of jurisdiction. In addition, an investigation would not lead to any further findings or outcomes.
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North Lincolnshire Council (24 015 107)
Statement Closed after initial enquiries Assessment and care plan 10-Feb-2025
Summary: We will not investigate Mr X’s complaint about the outcome of an adult social care assessment. There is insufficient evidence of fault to warrant an investigation.