Decision search
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Durham County Council (24 007 054)
Statement Upheld Charging 10-Feb-2025
Summary: Mrs F complained about the Council’s actions in respect of the payment of fees for care in a residential care home for her father (Mr G). We found the Council failed to keep Mrs F informed of its actions and gave inaccurate information in its initial response. The Council has agreed to make a symbolic payment of £400 to Mrs F and to improve its procedures for the future.
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Westminster City Council (24 007 148)
Statement Closed after initial enquiries Other 10-Feb-2025
Summary: We will not investigate Miss X’s complaint about the actions of staff at a day centre she attended. This is because an investigation would not lead to any further findings or outcomes. In addition, we cannot achieve the outcome Miss X wants.
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Brighton & Hove City Council (24 007 578)
Statement Upheld Parking and other penalties 10-Feb-2025
Summary: Mrs X complained the Council’s decision to refuse her application to renew her residential parking permit is unfair. She also complained the Council did not tell her it issued her previous permit discretionarily. We found the Council did not explain it issued Mrs X’s previous permit discretionarily. This is fault which has caused Mrs X uncertainty. The Council agreed to apologise and make a payment in recognition of the injustice caused to her. We did not find fault on other parts of the complaint.
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Cambridgeshire County Council (24 007 851)
Statement Not upheld Charging 10-Feb-2025
Summary: Mr W complained the Council wrongly decided his mother, Mrs Y, deprived herself of assets to reduce her care fees. The Council was not at fault.
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London Borough of Richmond upon Thames (24 008 550)
Statement Upheld Special educational needs 10-Feb-2025
Summary: Mrs Y complains that fault by the Council meant her daughter, D, missed out on important special educational provision and therapy. The Council upheld the complaint and provided a substantial financial remedy at the top end of the scale we recommend. In our view, Mrs Y has received an appropriate remedy for the injustice caused by fault, and we do not recommend anything further.
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Maidstone Borough Council (24 008 586)
Statement Closed after initial enquiries Planning applications 10-Feb-2025
Summary: We will not investigate this complaint about the Councils decision to grant planning permission for the installation of a telecommunications mast. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and we have seen no reason why the complainant could not have contacted us much sooner.
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Dudley Metropolitan Borough Council (24 009 621)
Statement Upheld Special educational needs 10-Feb-2025
Summary: Mr and Mrs X complained their son has not received a suitable education or his special educational provision. Mr and Mrs X also complained about delays in the annual review process and in issuing an amended final Education Health and Care Plan. We found the Council’s failure to identify a suitable school placement or provide suitable alternative provision between September 2023 and July 2024 is fault. As is the delay in completing the annual review process and in issuing a final EHC Plan. This fault meant Z did not receive any education for a whole academic year. He also missed out on the provision in his EHC Plan. The Council has agreed to apologise, make payments to Mr and Mrs X, and take action to improve its service.
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London Borough of Southwark (24 010 391)
Statement Closed after initial enquiries Council house sales and leaseholders 10-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his Right to Buy applications. There is insufficient evidence of fault and further investigation would not lead to a different outcome.
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London Borough of Waltham Forest (24 011 732)
Statement Closed after initial enquiries Safeguarding 10-Feb-2025
Summary: We will not investigate this complaint about the Council’s safeguarding investigation involving Ms X. The matters are closely related to ongoing court proceedings and the issues in dispute could be, or could have been raised in court.
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Birmingham City Council (24 012 565)
Statement Closed after initial enquiries Other 10-Feb-2025
Summary: We will not investigate this complaint about the service provided by the Council in removing weeds, grass and moss from Mr X’s street. This is because there are insufficient grounds to warrant an investigation and the Council has confirmed it will consider any specific enquiry Mr X makes relating to the removal of moss.