Decision search
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Sheffield City Council (25 007 144)
Statement Closed after initial enquiries Special educational needs 05-Nov-2025
Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange suitable education for her son. This is because part of the complaint is late and the remaining issues are too closely linked to the content of the EHC plan, which Mrs X has used her right of appeal to challenge at the Tribunal.
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London Borough of Redbridge (25 007 261)
Statement Closed after initial enquiries Council house sales and leaseholders 05-Nov-2025
Summary: We will not investigate this complaint about the information provided to the complainant about the Right to Buy process when she accepted a tenancy of a Council property. This is because we cannot investigate complaints about the Council acting in its role as a registered social housing provider.
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East Sussex County Council (25 007 434)
Statement Closed after initial enquiries Special educational needs 05-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care (EHC) Plan because the complainant has appealed to the SEND Tribunal about the content of the EHC Plan, so we have no power to do so.
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London Borough of Enfield (25 007 566)
Statement Closed after initial enquiries Allocations 05-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision she is not eligible to join its Housing Register because there is insufficient evidence of fault in its decision-making process to justify our involvement.
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London Borough of Harrow (25 007 578)
Statement Upheld Assessment and care plan 05-Nov-2025
Summary: We will not investigate Mrs X’s complaint about matters in connection with her relative’s needs assessment. This is because we could not add to the Council’s previous investigation which has offered a suitable remedy in the form of a needs assessment.
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North Yorkshire Council (25 007 585)
Statement Closed after initial enquiries Alternative provision 05-Nov-2025
Summary: We will not investigate Miss X’s complaint the Council has failed to provide suitable alternative educational provision for her child. This is because the Council correctly explained to Miss X that the responsibility for providing education fell with a different council. There is not enough evidence of fault by the Council to justify investigating.
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Cheshire West & Chester Council (24 020 388)
Statement Closed after initial enquiries Other 04-Nov-2025
Summary: We will not investigate this complaint that the Council’s social worker acted with bias against the complainant, produced an inaccurate assessment and supported his child’s mother in denying him his parental rights. Investigation would achieve nothing significant and our intervention is not therefore warranted.
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London Borough of Havering (24 022 174)
Statement Closed after initial enquiries Licensing 04-Nov-2025
Summary: We will not investigate this complaint that unlicensed businesses in Mr X’s local area are using the pavement for business use. This is because any injustice to Mr X is not sufficient to warrant our further involvement.
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Staffordshire County Council (24 022 715)
Statement Upheld Special educational needs 04-Nov-2025
Summary: There was delay issuing Y’s Education, Health and Care Plan which caused avoidable uncertainty and missed educational provision. The Council will apologise and make payments to reflect the injustice. The Council will provide us with evidence it has resolved the systemic delay in obtaining Educational Psychology advice across the service.
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London Borough of Barking & Dagenham (24 007 211)
Statement Upheld Special educational needs 04-Nov-2025
Summary: Mrs B complained the Council failed to provide her son with education and special educational needs provision and failed to keep her up-to-date. The Council had made educational provision available but failed to keep Mrs B up-to-date and be clear about its position on the school assigned to her son. That caused Mrs B uncertainty and distress. An apology, payment to Mrs B and introduction of a process to track reviews of EHC Plans is satisfactory remedy.