Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Bath and North East Somerset Council (20 002 156)

Category : Adult care services > Transition from childrens services

Decision : Closed after initial enquiries

Decision date : 16 Oct 2020

The Ombudsman's final decision:

Summary: The Ombudsman will not investigate Miss X’s complaint about the actions of social workers before 2018. The complaint is late, and Miss X could have approached the Ombudsman sooner.

The complaint

  1. Miss X says there were failings by social care staff concerning her son, Z.

Back to top

The Ombudsman’s role and powers

  1. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
  2. We cannot investigate late complaints unless we decide there are good reasons. Late complaints are when someone takes more than 12 months to complain to us about something a council has done. (Local Government Act 1974, sections 26B and 34D, as amended)

Back to top

How I considered this complaint

  1. I read Miss X’s complaint to the Council and asked the Council for details about which parts of it concerned social care. Most of the matters concerned special educational needs and the Council is still dealing with them, so I have not considered those matters here. I gave Miss X an opportunity to comment on a draft before reaching a final decision.

Back to top

What I found

  1. Miss X complained to the Council in June 2020. Her complaint contained little detail about social care matters. The Council told me it would not consider social care matters as its last social care action was in November 2017 and Miss X’s last contact with social care staff was in January 2018. The matters complained of are not specific. I have seen no good reason why Miss X did not complain to us sooner that would warrant an investigation of the Council’s actions before 2018.

Back to top

Final decision

  1. The Ombudsman will not investigate this complaint. This is because Miss X could have come to the Ombudsman sooner.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page