Safeguarding


Recent statements in this category are shown below:

  • Newcastle upon Tyne City Council (23 014 518)

    Statement Closed after initial enquiries Safeguarding 13-Feb-2024

    Summary: We will not investigate this complaint about the Council’s safeguarding investigation into concerns raised by Mrs B. This is because it is unlikely we would find enough evidence of fault with the actions taken by the Council to warrant an ombudsman investigation.

  • East Sussex County Council (23 003 041)

    Statement Upheld Safeguarding 12-Feb-2024

    Summary: Mrs X complains the Council failed to deal properly with her husband’s care or respect her position as his power of attorney for property and affairs and health and welfare, putting her to significant expenses and causing significant distress which has not been fully addressed by the Council’s flawed safeguarding investigation and the payments it has agreed to make to her. The Council accepts it failed to deal properly with Mr & Mrs X, causing avoidable distress. It has apologised and agreed to make payments to refund Mrs X for additional costs she incurred and to reflect the long delay in sending her its summary report on the investigation into her concerns. The Council needs to make a further symbolic payment to reflect the avoidable distress caused by its failure to deal properly with her and her husband.

  • Kent County Council (23 010 048)

    Statement Not upheld Safeguarding 12-Feb-2024

    Summary: Mrs Z complained on behalf of her husband Mr Z, that the Council and Care Home wrongly accused him of mismanaging his father’s finances and wrongly reported him to the police. She says this caused distress and impacted their health. There is no fault as the Council correctly began a safeguarding investigation when concerns about finances were raised and correctly involved the police.

  • Dorset Council (23 007 466)

    Statement Upheld Safeguarding 07-Feb-2024

    Summary: The Council failed to investigate Mrs X’s concerns about the treatment of her late mother Mrs A at an early stage. As a result, it was not until nine months later that a safeguarding investigation was commenced. The Council acknowledges it delayed unnecessarily and has already taken steps to review its processes. It will also now apologise to Mrs X, and offer a sum in recognition of the way it failed both her and Mrs A.

  • London Borough of Harrow (23 015 055)

    Statement Closed after initial enquiries Safeguarding 07-Feb-2024

    Summary: We will not investigate this complaint about the Council’s response to a safeguarding referral. Any fault in the Council’s actions did not cause the injustice Miss X claims.

  • North Northamptonshire Council (23 012 314)

    Statement Closed after initial enquiries Safeguarding 06-Feb-2024

    Summary: We will not investigate this complaint that supported living staff did not respond to an emergency alarm. There is not enough evidence of fault to justify our involvement.

  • Cheshire East Council (23 015 069)

    Statement Closed after initial enquiries Safeguarding 06-Feb-2024

    Summary: We will not investigate this complaint about how the Council considered Mr X’s safeguarding referral relating to his sister. Any fault in the Council’s actions did not cause injustice because it did not affect the outcome of the Council’s decision-making.

  • Surrey County Council (23 001 315)

    Statement Upheld Safeguarding 02-Feb-2024

    Summary: Mrs X complained about how the Council dealt with a safeguarding investigation about the care and support provided to her adult child, Ms Y. There were some faults with the Council’s safeguarding enquiry process. This caused injustice to Ms Y and Mrs X. The Council will take action to remedy the injustice caused.

  • Northumberland County Council (23 013 660)

    Statement Closed after initial enquiries Safeguarding 31-Jan-2024

    Summary: We will not investigate this complaint about the Council’s failure to safeguard Mr X’s parents. The courts are best placed to consider claims for significant sums of compensation.

  • Bournemouth, Christchurch and Poole Council (23 014 417)

    Statement Closed after initial enquiries Safeguarding 30-Jan-2024

    Summary: We will not investigate this complaint about the Council’s handling of a Deprivation of Liberty referral. This is because there is no worthwhile outcome achievable by further investigation.

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