Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

London Borough of Hackney (20 003 332)

Category : Adult care services > Safeguarding

Decision : Not upheld

Decision date : 13 May 2021

The Ombudsman's final decision:

Summary: We stopped investigating a complaint about a council’s response to allegations of abuse because relevant evidence is not available.

The complaint

  1. London Borough of Hackney (the Council) failed to respond to allegations Mr X received poor care and was abused and neglected.

Back to top

The Ombudsman’s role and powers

  1. We may investigate matters coming to our attention during an investigation, if we consider that a member of the public who has not complained may have suffered an injustice as a result. (Local Government Act 1974, section 26D and 34E, as amended)
  2. We can decide whether to start or discontinue an investigation into a complaint within our jurisdiction. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)

Back to top

How I considered this complaint

  1. I considered information from a complainant during a different investigation.

Back to top

What I found

  1. Mr X is an adult with severe disabilities who receives 24-hour care, arranged and funded by the Council. While investigating a complaint about a safeguarding investigation into Mr X’s housemate’s care, I considered Mr X may have suffered injustice.
  2. I started an investigation into Mr X’s care under the powers described in paragraph two and asked the Council for safeguarding records into Mr X’s care. In January 2020, the Council suffered an attack on its computer server resulting in the loss of data. Information on the Council’s website said organised criminals were responsible and it was working with the National Crime Agency.
  3. The Council told me it had no access to relevant assessments, care plans and safeguarding records about Mr X as these were lost during the cyber-attack. At the time of writing, there is no way of telling whether this information will ever be retrieved.
  4. I have discontinued my investigation (stopped investigating the complaint) because the evidence I need to investigate this issue is not available.

Back to top

Final decision

  1. I have stopped investigating this complaint because relevant evidence is not available for me to reach a finding.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page