Tilford Care Home Limited (19 008 265)
Category : Adult care services > Residential care
Decision : Closed after initial enquiries
Decision date : 15 Nov 2019
The Ombudsman's final decision:
Summary: The Ombudsman will not investigate Ms X’s complaint about her ex-husband’s stay at the care provider’s care home. Ms X has confirmed the matter has been resolved with the care provider and she does not wish to continue with this complaint.
The complaint
- The complainant, who I shall call Ms X, complained about matters relating to her ex-husband’s stay at the care provider’s care home.
The Ombudsman’s role and powers
- We can decide whether to start or discontinue an investigation into a complaint within our jurisdiction. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)
What I found
- Prior to us investigating this complaint, Mr X told us the matter had been resolved. As a result, she no longer wishes to pursue this complaint with the Ombudsman.
Final decision
- Ms X has told us she no longer wishes to complain. For this reason, we will not investigate.
Investigator’s final decision on behalf of the Ombudsman
Investigator's decision on behalf of the Ombudsman