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Worcestershire County Council (12 004 137)

Category : Adult care services > Residential care

Decision : Upheld

Decision date : 23 Jan 2014

Summary

Complaint from a son about the council's actions when it became responsible for funding and arranging nursing care for his father whose nursing placement was previously funded by the NHS

The complaint

Complaint from a son about the council's actions when it became responsible for funding and arranging nursing care for his father whose nursing placement was previously funded by the NHS. The council found an alternative, cheaper nursing home placement. The son complained about the standard of care his father was receiving at the new nursing home when his health began to deteriorate and he needed to be admitted to hospital.

The Ombudsman upheld the complaint and found fault causing injustice.

Recommendations

To remedy the injustice caused, the council has agreed to:

  • apologise to the son and the father's wife;
  • pay £1,500 to recognise the distress caused and the time and trouble in pursuing the complaint; and
  • review a number of procedures to avoid a repeat of the events complained about.

Ombudsman satisfied with the council's response: 27 June 2014

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