Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Reading Borough Council (10 007 713)

Category : Adult care services > Residential care

Decision : Upheld

Decision date : 30 Oct 2013


Complaint made by a woman about the care provided at the care home to her late uncle.

The complaint

A report of a joint investigation by the Health Service Ombudsman and the Local Government Ombudsman into a complaint about a care home funded jointly by what was then Berkshire West Primary Care Trust (the PCT) and Reading Borough Council.

The complaint was made by a woman about the care provided at the care home to her late uncle. Her uncle did not eat and drink adequately. He appeared to have diarrhoea but was given laxatives. There was a delay in refitting a urinary catheter when the original one became blocked. He was then admitted to hospital where he died from pulmonary embolism due to deep vein thrombosis.


The Ombudsman upheld the complaint and found fault causing injustice.


The PCT and the council agreed to:

  • write to the lady to acknowledge the failings and apologise for their impact;
  • each pay £300 compensation to the lady for the distress her and her family suffered because of the failings identified; and
  • prepare action plans to address the failings identified.



Print this page