Summary: We will not investigate this complaint about delay in paying an adult social care shared lives carer. The Council has now resolved the complaint by paying Ms B what it owed. We are satisfied with the actions the Council has taken to resolve the complaint.

The complaint

1. Ms B is a shared lives carer and complains about delay by the Council paying her, leaving her in financial difficulty.

Back to top

The Ombudsman’s role and powers

2. If we are satisfied with an organisation’s actions or proposed actions, we can complete our investigation and issue a decision statement. (Local Government Act 1974, section 30(1B) and 34H(i), as amended)

Back to top

How I considered this complaint

3. I considered information provided by the complainant and the Council.
4. I considered the Ombudsman’s Assessment Code.

Back to top

My assessment

5. Since Ms B made her complaint to the Ombudsman the Council has paid Ms B what it owed, and Ms B is happy the Council has settled her complaint.

Back to top

Final decision

6. We will not investigate Ms B’s complaint because we are satisfied the Council has resolved the complaint through its own process by paying the money it owed Ms B.

Back to top

Investigator's decision on behalf of the Ombudsman