Summary: We cannot investigate this complaint about a Care Provider allegedly not paying rent. This is because the actions complained about do not relate to the provision of adult social care.

The complaint

1. In summary, Mr X alleges the Care Provider is not paying the rent. Mr X is concerned about the care of its clients and staff not being paid.

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The Ombudsman’s role and powers

2. We investigate complaints about adult social care providers and decide whether their actions have caused an injustice, or could have caused injustice, to the person making the complaint. (Local Government Act 1974, sections 34B and 34C)

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How I considered this complaint

3. I considered information provided by the complainant.
4. I considered the Ombudsman’s Assessment Code.

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My assessment

5. We can investigate complaints about actions by adult social care providers that can be regulated by the Care Quality Commission. Such activities include giving personal care or other practical support in the place where the person lives.
6. Mr X’s complaint is not about the care provision. We cannot investigate.

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Final decision

7. We cannot investigate this complaint as it is not in connection with adult social care.

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Investigator's decision on behalf of the Ombudsman