Summary: We cannot investigate Ms B’s complaint about her landlords failure to make suitable arrangements for accommodation when the lift in her property broke down. This is because we cannot consider complaints about a landlord.

The complaint

1. Ms B complained she was not supported to move into suitable accommodation when the lift broke down in her property. Ms B says her support worker failed to support her which resulted in her becoming homeless. Ms B says she is fearful of seeing the support worker and feels isolated in her home.

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The Ombudsman’s role and powers

2. We cannot investigate complaints about the provision or management of social housing by a council acting as a registered social housing provider. (Local Government Act 1974, paragraph 5A schedule 5, as amended)

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How I considered this complaint

3. I considered information provided by the complainant.
4. I considered the Ombudsman’s Assessment Code.

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My assessment

5. Ms B is unhappy with the actions of her support worker who she says did not help her to secure appropriate accommodation when the lift in her property broke down. We could not say the injustice Ms B claims is as a result of the actions of the support worker. The lift and the securing of alternative accommodation is the responsibility of her landlord not the support worker. Ms B as a tenant can complain to the Housing Ombudsman about these matters.

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Final decision

6. We will not investigate Ms B’s complaint because we cannot consider complaints about a housing provider.

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Investigator's decision on behalf of the Ombudsman