Summary: The Ombudsman cannot investigate Mrs X’s complaint about how a care provider dealt with her complaints about noise. We cannot provide more detail because the information is about a third party, whose personal data must be protected.

The complaint

1. Mrs X complains Potens has failed to properly address significant noise nuisance from a property it runs as a supported living scheme.
2. Mrs X says the resident of the property screams and bangs violently. Mrs X says this causes her and her family significant distress.

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The Ombudsman’s role and powers

3. We can decide whether to start or discontinue an investigation into a complaint within our jurisdiction. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)

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How I considered this complaint

4. I spoke to Mrs X about the complaint.
5. I made enquiries of the care provider and considered its response.
6. Mrs X and Potens had an opportunity to comment on my draft decision. I considered any comments received before making a final decision.

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What I found

7. The Ombudsman cannot investigate this complaint because it is not in jurisdiction.
8. I cannot go into more detail because the information is about a third party, whose personal data must be protected.

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Final decision

9. I have stopped investigating this complaint. The Ombudsman does not have jurisdiction to investigate.

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Investigator's decision on behalf of the Ombudsman