Summary: We will not investigate this complaint about the Council’s refusal to accept Mrs C as a suitable representative for Mrs D. We do not consider Mrs C to be a suitable representative to act on behalf of Mrs D.

The complaint

1. Mrs C complained her friend Mrs D does not want a council arranged care package and the Council has refused to consider her complaint about this matter on behalf of Mrs D.

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The Ombudsman’s role and powers

2. We may investigate complaints made on behalf of someone else if they have given their consent. (Local Government Act 1974, section 26A(1), as amended)

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How I considered this complaint

3. I considered information provided by the complainant and the Council.
4. I considered the Ombudsman’s Assessment Code.

Assessment

5. The Council has confirmed Mrs D does not want to make a complaint. We do not consider Mrs C to be a suitable representative in this case.

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Final decision

6. We will not investigate Mrs C’s complaint because we dop not consider her to be a suitable representative to act on behalf Mrs D.

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Investigator's decision on behalf of the Ombudsman