Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Daventry District Council (12 003 658)

Category : Adult care services > Disabled facilities grants

Decision : Upheld

Decision date : 10 Jun 2013

Summary

The council failed to comply with its statutory duty when it received an application from a man sufferring from a degenerative medical condition for adaptations to his property so he could continue to live there. .

The complaint

The council failed to comply with its statutory duty when it received an application from a man sufferring from a degenerative medical condition for adaptations to his property so he could continue to live there. The relevant criteria for the build was met but additional funding needed to be found to make up the shortfall between the cost of the build and the maximum grant allowed. The council failed to consider alternatives means of addressing the shortfall.

Finding

The Ombudsman found maladministration causing injustice.

Recomendations

The council should:

  • apologise to the man and his wife;
  • pay them £5,000;
  • help make sure the build is completed within five months of this decision; and
  • review its procedures so that it considers all options including its own discretionary powers to grant discretionary payments to top up disabled facilities grants (DFGs) in cases such as these. 

Ombudsman satisfied with council's response: 4 October 2013

Print this page