Northampton Borough Council (10 009 388)

Category : Adult care services > Disabled facilities grants

Decision : Upheld

Decision date : 19 Oct 2011


Northampton Borough Council wrongly refused a disabled facilities grant (DFG) application for an extension so a disabled man could access bathing facilities.

The complaint

The Ombudsman said that, although the grant for an extension appeared to meet all relevant criteria, the Council refused it because the applicants lived in a privately rented property without a secure tenancy.

A couple applied to the Council for assistance in adapting their home, which they had rented for over 20 years, to enable the husband, who suffered a degenerative medical condition, to access bathing facilities. Two occupational therapists assessed him as needing an extension to the house so he could be cared for and bathed. The Council’s assessment was that the extension was necessary and appropriate to meet the applicant’s needs. Planning permission was granted for the extension.

The Council then refused the grant application. It offered alternative housing, installed a stair lift and a wet room, but continued to refuse the extension originally envisaged.

The complainants felt they were misled by the Council into believing they had to consider moving to a council-owned property, although they did not want to move. The current arrangements made the home cramped, affecting the whole family. They did not think any of the council properties offered had been suitable, and said it was unfair they were being treated differently from a home owner.

The Ombudsman said “In my view it was maladministration to refuse the DFG on the grounds that are not permitted under the HGCRA [Housing Grants, Construction and Regeneration Act] 1996. This has led to a delay in providing the provision originally assessed as being required to meet [the complainant]’s needs which has given rise to considerable stress and anxiety and left them living in very difficult conditions.” She added that it was a “considerable injustice” and recommended the Council to pay £5,000 compensation.


The Ombudsman found maladministration causing injustice and recommended that the Council should:

  • pay the complainants £5,000 to compensate them for their distress and inconvenience and £250 for the time and inconvenience in pursuing their complaint
  • engage an independent occupational therapist to review the husband’s current needs
  • consider the occupational therapist’s conclusions
  • provide funding for any provision identified
  • provide funding for respite care for the couple while any works are completed
  • review its procedures, and
  • provide training to ensure that staff are aware of what is appropriate for considering applications for disabled facilities grants.

The Council fulfilled the remedy in full.

LGO satisfied with Council's response: 20 December 2011


Print this page

Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.