Decision search
Your search has 53256 results
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Salford City Council (25 001 260)
Statement Closed after initial enquiries Allocations 27-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of her housing register application. There is insufficient evidence of fault and any outstanding injustice is insignificant enough to warrant our involvement.
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Kent County Council (25 001 766)
Statement Closed after initial enquiries Special educational needs 26-Jul-2025
Summary: We will not investigate this complaint that the Council was at fault in withdrawing wellbeing support from the complainant’s daughter without notice. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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East Sussex County Council (25 001 754)
Statement Closed after initial enquiries Special educational needs 25-Jul-2025
Summary: We will not investigate this complaint that the Council failed to make alternative provision for the complainant’s son while he was unable to attend school, and declined to reimburse costs she incurred in sourcing provision herself. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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West Berkshire Council (25 001 850)
Statement Closed after initial enquiries Alternative provision 25-Jul-2025
Summary: We will not investigate this complaint that the Council has failed to make alternative educational provision for the complainant’s son while he cannot attend school. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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London Borough of Tower Hamlets (25 001 863)
Statement Closed after initial enquiries Disabled children 25-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a Blue Badge for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Stockton-on-Tees Borough Council (24 013 122)
Report Upheld Special educational needs 24-Jul-2025
Summary: The Council failed to secure the special educational provision in Y’s Education, Health and Care Plan. It also failed to carry out the annual review of Y’s Plan, despite sending letters to Mrs X saying it had done so. This resulted in Y missing out on their special educational provision and caused Mrs X and Y uncertainty, distress and frustration. 99 others also received annual review completion letters when no meeting or consultation had taken place.
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Darlington Borough Council (24 012 694)
Statement Upheld Assessment and care plan 24-Jul-2025
Summary: Miss Y complained the Council failed to take a full assessment of Mr X’s needs which led to it wrongly deciding he did not have any eligible care and support needs. She also complained the Council closed Mr X’s file without notice and without any consideration on how it would impact on Mr X’s wellbeing. We find the Council was at fault for failing to consider Mr X’s communication needs before it closed his file. It was also at fault for failing to properly engage Miss Y in the assessment process. These faults caused Mr X upset and shock. The Council has agreed to our recommendation to apologise to Mr X.
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Norfolk County Council (24 013 283)
Statement Upheld Charging 24-Jul-2025
Summary: Mr X complained the Council wrongly decided his father Mr Y had deprived himself of assets to avoid care costs. There was fault in how the Council considered this, which causes doubt about the outcome of its decision making. The Council agreed to apologise, pay a financial remedy to Mr X and Mr Y for distress, and reconsider its deprivation of assets case for Mr Y. It will also deliver training to its staff about deprivation of assets and ensure its financial assessment appeals process aligns with its published policies.
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Statement Not upheld Domiciliary care 24-Jul-2025
Summary: Mr X complained the care provider refused to use a hoist to transfer his mother Mrs Y and cancelled her care without notice leaving Mrs Y without appropriate care and causing them distress and frustration. The care provider has apologised and refunded two weeks of fees which Mr X is satisfied with. We have therefore ended the investigation as it is unlikely further investigation would achieve anything more.
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East Riding of Yorkshire Council (24 016 179)
Statement Upheld Special educational needs 24-Jul-2025
Summary: Ms X complained the Council delayed providing a tutor for her child, communicated poorly with her, and lacks policies for children not in school. Ms X this caused unnecessary and avoidable distress, frustration, and uncertainty. We find the Council at fault and this caused injustice. The Council has agreed to apologise, make a payment, and improve its service.