Decision search
Your search has 53111 results
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Surrey County Council (24 019 627)
Statement Closed after initial enquiries Assessment and care plan 28-Feb-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her adult social care needs. This is because there is insufficient evidence of fault.
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Manchester City Council (24 019 761)
Statement Closed after initial enquiries Parking and other penalties 28-Feb-2025
Summary: We will not investigate Ms X’s complaint about being issued a penalty charge notice by the Council. There is no worthwhile outcome achievable by us investigating.
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London Borough of Redbridge (24 019 937)
Statement Closed after initial enquiries Parking and other penalties 28-Feb-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect Mr X to have appealed it to the parking tribunal.
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London Borough of Bromley (24 020 576)
Statement Closed after initial enquiries Highway repair and maintenance 28-Feb-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.
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Manchester City Council (24 020 629)
Statement Closed after initial enquiries Parking and other penalties 28-Feb-2025
Summary: We will not investigate this complaint about the Council’s enforcement of a penalty charge notice as the Council has provided the outcome the complainant sought.
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Teignbridge District Council (24 020 764)
Statement Closed after initial enquiries Refuse and recycling 28-Feb-2025
Summary: We will not investigate Mrs B’s complaint that fault by the Council resulted in her suffering injuries putting her bins out during adverse weather. This is because it is reasonable for Mrs B to put in a compensation claim, and if needed, take the Council to court.
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Milton Keynes Council (23 000 946)
Statement Upheld Disabled children 27-Feb-2025
Summary: Mrs G complained about the decision by NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (the ICB) to reduce the night-time support for her child, D. She also complained about the way Milton Keynes Council (the Council) considered respite for the family and a preferred placement. We found fault in the way the ICB decided to reduce night-time support as it did not follow the recommendations from an independent assessment or properly consider the impact its decision would have on D’s parents. This likely caused D’s parents avoidable worry and distress. The Council did not provide enough support to meet the family’s needs but acted to put things right during our investigation. There was a lack of joined up working when assessing D’s health and social care needs. The ICB and Council have accepted our recommendations to complete a holistic review of D’s needs, apologise to Mrs G, make acknowledgement payments and improve their processes. We have now completed our investigation.
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NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (23 000 946a)
Statement Upheld Assessment and funding 27-Feb-2025
Summary: Mrs G complained about the decision by NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (the ICB) to reduce the night-time support for her child, D. She also complained about the way Milton Keynes Council (the Council) considered respite for the family and a preferred placement. We found fault in the way the ICB decided to reduce night-time support as it did not follow the recommendations from an independent assessment or properly consider the impact its decision would have on D’s parents. This likely caused D’s parents avoidable worry and distress. The Council did not provide enough support to meet the family’s needs but acted to put things right during our investigation. There was a lack of joined up working when assessing D’s health and social care needs. The ICB and Council have accepted our recommendations to complete a holistic review of D’s needs, apologise to Mrs G, make acknowledgement payments and improve their processes. We have now completed our investigation.
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NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (23 000 946b)
Statement Upheld Assessment and funding 27-Feb-2025
Summary: Mrs G complained about the decision by NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (the ICB) to reduce the night-time support for her child, D. She also complained about the way Milton Keynes Council (the Council) considered respite for the family and a preferred placement. We found fault in the way the ICB decided to reduce night-time support as it did not follow the recommendations from an independent assessment or properly consider the impact its decision would have on D’s parents. This likely caused D’s parents avoidable worry and distress. The Council did not provide enough support to meet the family’s needs but acted to put things right during our investigation. There was a lack of joined up working when assessing D’s health and social care needs. The ICB and Council have accepted our recommendations to complete a holistic review of D’s needs, apologise to Mrs G, make acknowledgement payments and improve their processes. We have now completed our investigation.
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Environment Agency (23 007 151)
Statement Not upheld Drainage 27-Feb-2025
Summary: Ms X complained about the Environment Agency’s decision to grant a permit for works to a river. Ms X said this caused land she used for animal grazing to flood. We have not found the Environment Agency at fault.