Decision search
Your search has 51938 results
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Leeds City Council (23 006 763)
Statement Upheld Residential care 12-Dec-2024
Summary: A care home, acting on behalf of the Council, failed to properly assess the risks from another resident who later assaulted Mrs Y, causing life changing injuries and significant distress to her and her family. There was also delay and fault in the Council’s safeguarding investigation. To remedy the injustice caused the Council has agreed to apologise, make a payment and service improvements.
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Nottinghamshire County Council (24 010 339)
Statement Closed after initial enquiries Assessment and care plan 12-Dec-2024
Summary: We will not investigate Mrs A and Mrs B’s complaint about the Council’s assessment of their cousin’s (Mrs D) needs before it decided she could return home. That is because we cannot achieve the outcomes they seek.
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Sherwood Forest Hospitals NHS Foundation Trust (24 010 339a)
Statement Closed after initial enquiries Hospital acute services 12-Dec-2024
Summary: We will not investigate Mrs A and Mrs B’s complaint about the Council’s assessment of their cousin’s (Mrs D) needs before it decided she could return home. That is because we cannot achieve the outcomes they seek.
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Bournemouth, Christchurch and Poole Council (24 010 533)
Statement Closed after initial enquiries Allocations 12-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision to remove the complainant from the housing register. This is because there is insufficient evidence of fault by the Council.
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Westminster City Council (24 010 776)
Statement Closed after initial enquiries Homelessness 12-Dec-2024
Summary: We will not investigate this complaint about a housing application. The complaint is late without good enough reason to investigate it now. It is unlikely any investigation would find fault in the Council not offering social housing up to December 2022. It is also unlikely we could reach a clear enough view now about a conversation around four years ago. Any complaint about matters after November 2022 should go through the Council’s complaint procedure first.
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London Borough of Hackney (24 010 790)
Statement Upheld Allocations 12-Dec-2024
Summary: We will not investigate this complaint about a housing application. Part of the complaint is late without good enough reason to investigate it now and it is unlikely we could reach a clear enough view on that part now. Miss X can ask the Information Commissioner whether the Council breached data rules. The Council has offered enough remedy for not telling Miss X she could bid for social housing.
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Suffolk County Council (24 011 021)
Statement Closed after initial enquiries Alternative provision 12-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council failing to provide a sufficient personal budget that would enable the family to deliver the bespoke education other than at school package as outlined in her child’s education, health and care plan. This is because an investigation would not lead to any worthwhile outcomes.
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Hampshire County Council (24 011 142)
Statement Upheld Assessment and care plan 12-Dec-2024
Summary: We will not investigate this complaint about delay completing an adult social care needs assessment. The Council has a queue of cases waiting, which it has triaged and prioritised. It has explained this to the complainant and apologised for the impact of the delay which is due to demand on its service. This is a service failure, but it is unlikely an Ombudsman investigation would reach a different outcome to the actions the Council has already taken.
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London Borough of Lambeth (24 001 840)
Statement Upheld Assessment and care plan 12-Dec-2024
Summary: Mr X complains about the Council’s handling of his care and support needs. He says the Council failed to complete an appropriate care assessment and care plan. He says this means the Council is not meeting his care needs. We have found fault in the actions of the Council for failing to explain how it reached its calculation of the hours offered to Mr X. We recommend the Council issues an apology, pays Mr X a financial payment and completes service improvements.
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Birmingham City Council (24 012 579)
Statement Closed after initial enquiries Private housing 12-Dec-2024
Summary: We will not investigate this complaint about work carried out to the complainant’s property. This is because we are unlikely to find fault.