Decision search
Your search has 51938 results
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London Legacy Development Corporation Ltd (24 012 243)
Statement Closed after initial enquiries Planning applications 17-Dec-2024
Summary: We will not investigate Mr X’s complaint about the London Legacy Development Corporation’s planning application and enforcement processes relating to residential development at a building in which he owns a flat. The matters complained of and the planning outcome do not cause Mr X sufficient significant personal injustice to warrant us investigating.
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Cambridgeshire County Council (24 012 265)
Statement Closed after initial enquiries Assessment and care plan 17-Dec-2024
Summary: We will not investigate Ms X’s complaint about the Council’s adult social care and housing involvement with her son. This is because there is no sign of fault in the Council’s decision not to accept her complaint without her son’s consent.
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Leeds City Council (24 012 646)
Statement Closed after initial enquiries Special educational needs 17-Dec-2024
Summary: We will not investigate this complaint about comments made by a caseworker regarding parental responsibility. This is because the issue has not caused a significant enough injustice to warrant investigation and because we cannot achieve the outcome that the complainant seeks.
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Chesterfield Borough Council (24 016 282)
Statement Closed after initial enquiries Other 17-Dec-2024
Summary: We cannot investigate Mr B’s complaint that his property is being damaged due to the Council’s handling of improvement works to the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.
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Staffordshire County Council (24 008 792)
Statement Closed after initial enquiries Residential care 17-Dec-2024
Summary: We will not investigate Mrs X’s complaint about her father’s care prior to August 2022. This is because a significant amount of time has passed since Staffordshire County Council was responsible for Mr Y’s care, which impacts on our ability to consider this now. There is another Ombudsman service that will be better placed to look at the remainder of the complaint.
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NHS Staffordshire and Stoke-On-Trent ICB (24 008 792a)
Statement Closed after initial enquiries Care and treatment 17-Dec-2024
Summary: We will not investigate Mrs X’s complaint about her father’s care prior to August 2022. This is because a significant amount of time has passed since Staffordshire County Council was responsible for Mr Y’s care, which impacts on our ability to consider this now. There is another Ombudsman service that will be better placed to look at the remainder of the complaint.
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London Borough of Hillingdon (23 013 032)
Statement Upheld Homelessness 16-Dec-2024
Summary: Ms X complained the Council provided unsuitable bed and breakfast accommodation when she was homeless and failed to move her to suitable accommodation once her baby was born. The Council was at fault and Ms X and her baby remained in bed and breakfast accommodation for 25 weeks longer than the legislation allows. The Council will apologise to Ms X and pay her £2,750 to recognise the frustration and distress she was caused.
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West Northamptonshire Council (23 015 267)
Statement Upheld Other 16-Dec-2024
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by arranging a stage three panel without further delay. It will also apologise to the complainant for not doing so sooner.
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West Sussex County Council (23 016 430)
Statement Upheld Charging 16-Dec-2024
Summary: Ms D complained the Council delayed completing the financial assessment for her mother, Ms X, and failed to explain how much her care would cost. She said had Ms X known the cost of the care package; she would not have accepted it. This has caused her emotional and financial distress. The Council is at fault for failing to provide clear written information about the charging process and delay in the financial assessment process.
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London Borough of Enfield (23 017 143)
Statement Upheld Homelessness 16-Dec-2024
Summary: Mr Z complains on behalf of Mr X and Miss Y that the Council failed to act on their homelessness application after they received a Section 21 notice. Mr Z says the Council also failed to communicate with Mr X and Miss Y and the key worker was rude. Mr Z says this caused Mr X and Miss Y a great deal of distress. We have found fault in the actions of the Council for failing to act on Mr X and Miss Y’s homelessness application. The Council has agreed to issue an apology, pay Mr X and Miss Y a financial payment, review their priority date and complete service improvements.